Update: March 6, 2020

Like other healthcare providers, Shannex teams have been monitoring the Coronavirus (COVID-19) situation for some time and are taking steps to protect residents and team members.
Under the guidance of our organizational Infection Prevention and Control specialist and consistent with our organizational infection prevention and control practices, multidisciplinary teams have been meeting regularly to monitor the situation and follow all communication and direction coming from the World Health Organization, the Public Health Agency of Canada and our provincial Public Health bodies.
As an additional precaution, we have activated our Pandemic Preparedness Plan to monitor and prepare all team and established a staff and visitor screening process at all locations.
As always, you can protect yourself and your loved ones from illnesses by taking some simple steps.

• Wash and sanitize hands often
• Monitor individual symptoms and take appropriate precautions
• Cover your mouth and nose when coughing or sneezing
• Avoid contact with others who are sick
• Avoid touching your face

We encourage all residents and families to contact a member of the management team at their Shannex, Parkland or Faubourg community with any questions about their practices.
Additional information on this Coronavirus can be found on the Public Health Agency of Canada’s website: https://www.canada.ca/en/public-health/services/diseases/coronavirus.html

For all updates CLICK HERE

Update: March 10, 2020

Shannex has implemented its Pandemic Plan and continues to actively monitor information being released about the spread of the COVID-19 coronavirus.
While the risk remains low in Nova Scotia, New Brunswick and Ontario, the international situation is changing quickly and our priority is the health and safety of all residents and team members. 
At the direction of the Pandemic Response Team, our communities are now implementing visitor and employee screening protocols to protect residents and employees. 
Beginning immediately, visitors to any Shannex, Parkland and Faubourg locations:

1. Must be close family members
AND
2. Must be free of respiratory symptoms
(fever, new or worsening cough, shortness of breath)
AND
3. Must not have travelled outside Canada in the past 14 days

Decisions related to visitor restrictions are based on direction provided by the Public Health Agency of Canada and provincial Public Health bodies. 
Questions related to Shannex’s pandemic preparedness can be directed to ipac@shannex.com or a member of the management team at your Shannex, Parkland or Faubourg community.
Frequent hand washing with soap and warm water remains the best defense against the spread of respiratory illnesses. You can also limit the spread of illness by following these simple practices.

• Wash hands often
• Avoid touching your face
• Cough or sneeze into your elbow
• If you use a tissue, dispose of it as soon as possible and wash your hands

For reliable information about COVID-19, we recommend the following: 
World Health Organization  
The Public Health Agency of Canada  
Nova Scotia Public Health
New Brunswick Public Health
Public Health Ontario
 

For all updates CLICK HERE

Update: March 13, 2020

The COVID-19 Coronavirus situation is evolving rapidly.

As of today, there are no cases of COVID-19 in any of our communities.

In keeping with our proactive approach to protecting the health and security of everyone in our communities we are taking the extraordinary measure of closing our communities to visitors at this time.
We understand this may cause concern for residents and their families, but we have made this decision, with great care and with the health of our communities as its guiding principle.

We also understand that every resident and every community is different. If families are in situations where we must make an exception to this measure we will work with them to identify a solution.
Our direction is based on information from the World Health Organization, Public Health Agency of Canada and provincial Public health bodies.

For the latest updates on what we are doing to protect our communities, we will continue to provide updates on this page and the following resources:

Toll-free information line: 1-877-541-0835
Dedicated email: ipac@shannex.com

We are grateful for the residents, families and team members who have been very supportive of the precautionary measures we have put into place.

We must continue to work collaboratively in these challenging circumstances to ensure the health and safety of all residents, families and team members.

For all updates CLICK HERE

Update: March 15, 2020

Shannex, Parkland and Faubourg communities are currently closed to visitors to protect residents and team members.As of today, there are no cases of COVID-19 in any of our communities.Please contact a member of the management team at your community if you have any questions.For the latest updates on what we are doing to protect our communities, we will continue to provide updates on this page and the following resources:Toll-free information line: 1-877-541-0835Dedicated email: ipac@shannex.com

For all updates CLICK HERE

Our valued community, 

Given the rapidly evolving situation over the weekend related to COVID-19, I wanted to personally provide an update today to our valued community. We have been posting updates daily to our website since the World Health Organization declared COVID-19 a pandemic. This practice will continue, and we would ask all families and friends of those living within Shannex, Parkland and Faubourg residences, as well as other stakeholders, to continue to check our website as the main source of information as events are changing around us daily. 

Our robust Pandemic Plan is built on a strong foundation of best practices in infection protection and control. The Pandemic Response Team meets regularly to provide support to operational teams at all of our locations and follow direction provided by the World Health Organization, the Public Health Agency of Canada and our provincial public health bodies. 

The first and most important message is that we are doing everything we can to protect the health and safety of those who live and work in our communities. As stated in previous updates, we have now closed our communities to all visitors, with only limited exceptions. I would ask you all to adhere to this direction or consult a member of the management team at your community before you enter one of our residences. Shortly, we will be sharing additional direction for families with respect to residents leaving the residence and the potential impact of residents leaving, as well as information about families dropping off supplies and packages for loved ones. 

We have advanced screening protocols in place for all employees to ensure they are not coming to work if there is any risk that they have been exposed to COVID-19 or are otherwise unwell. We also require all employees who have travelled outside the country to wait 14 days before returning to work. 

We have increased our cleaning protocols. Our procurement team has secured additional medical and operational supplies at all locations and our culinary teams have increased food supply at each site to ensure a month’s worth of food in case of delayed deliveries. 

I am confident the right measures are being put in place to keep residents and employees safe and healthy, but we must continue to work together as this situation evolves. If you have any concerns or questions, please feel free to reach out to us: 

Toll-free information line: 1-877-541-0835 
Dedicated email: ipac@shannex.com 

Please continue to protect yourselves and those around you: wash your hands often, cover your mouth and nose with a tissue when coughing or sneezing, avoid contact with others who are sick and avoid touching your face. 

I would like to express my sincere gratitude to each of you for your support and collaboration as we navigate this challenging time. 

Information sources: 

Shannex website
Information line: 1-877-541-0835 
Email: ipac@shannex.com 

• General information about COVID-19
• I have a loved one in a Shannex Long Term Care community
• I have a loved one in a Parkland Retirement Living / Lifestyle Residences Community
• What happens when a resident/employee tests positive for COVID-19

We know these are challenging and uncertain times given visitor restrictions and group activity cancellation amid the COVID-19 pandemic. We want to reassure you that our team of Great People are doing everything they can to ensure residents are safe and engaged. CLICK HERE for information for residents and family members to help stay connected and combat feelings of loneliness during these trying times.

An update to our valued community,

Today, I want to take a moment to share another update and message of solidarity and preparedness during what is certainly an unsettling time for all of us. Going forward I plan on continuing with these updates once a week. 

As of Sunday, Ontario, New Brunswick and Nova Scotia have all declared states of emergency due to the COVID-19 pandemic. While this will help manage the spread of the virus and save lives, it is also a clear sign of the seriousness of our current situation. 

This has been particularly difficult for residents, families and team members. I want to reassure you that our entire organization remains focused on implementing our pandemic plan, as we have been for many weeks. 

• We took early action to close our communities to visitors and implement advanced screening protocols for all employees consistent with directives issued by provincial public health bodies. 
• While continuing to comply with all social distancing directives, we are working to increase recreation programming and staffing in order to offer more programs to keep residents engaged and active. All communities have programs in place to help families connect with loved ones through video calls, telephone calls, email or deliveries. 
• Dining rooms and meal service have been adapted to ensure social distancing standards. 
• Increased cleaning and disinfecting protocols have been introduced and continue. 
• Our procurement team has secured additional medical and operational supplies at all locations. 
• Culinary teams have increased food supply at each location to ensure a month’s worth of food in case of delayed deliveries. 
• Each community is sending regular updates to residents and families. If you are not currently receiving these messages, please contact your community directly. 

With the hard work of teams at all levels of our organization, these pandemic plan measures are reviewed and updated daily. 

Although I am very confident in the precautions we have taken, we must all continue to work together. With gratitude, I want to recognize the tireless efforts of our Shannex, Parkland and Faubourg team members who are such strong supports for residents at this time. And thank you to family members and others who are sending messages of support to both residents and staff. 

We are in this together and we thank all of you for your support. 

Information sources: 

Shannex website
Information line: 1-877-541-0835 
Email: ipac@shannex.com 

We can confirm that an employee who works at Lewis Hall in Dartmouth has tested positive for COVID-19. Their positive diagnosis is linked to close contact with another case in the Halifax area. Lewis Hall is not a licensed long term care home. It is a private retirement living community.

The individual last worked on March 22. They have not been in the workplace since then and took all appropriate precautions in notifying both Public Health and our Occupational Health team.

Public Health is providing all direction to the individual and to our clinical teams. We are working closely with them to take all steps to protect every person who lives or works in our community.

This is an unsettling situation for our residents and team members. Our Infection Prevention and Control Specialist is working closely with the clinical team at this location and collaborating with Public Health to manage this situation and ensure all residents and team members are taking proper precautions with their health and safety as our highest priority.

Our entire organization is focused on supporting our communities through this challenging time today and as the days go on.
For more information about our pande

mic preparedness, please visit our COVID-19 Update page.

To our valued community,

As we begin another week during this unprecedented time, I want to provide an update on how we are preparing for the days ahead.

The COVID-19 pandemic is a universal experience, but for residents in our communities, their families and those of us who provide care and service to these vulnerable individuals, it is particularly unsettling.

For weeks, we have worked around the clock implementing extensive measures to protect our communities. We are not alone. In every region with a Shannex, Parkland or Faubourg community, our sector partners are facing the same challenges and stepping up to take the necessary precautions.

This past weekend in Nova Scotia, one of our locations, Lewis Hall in Dartmouth, NS, was confronted with the reality that COVID-19 is at our doorstep. I am pleased to say that team members at Lewis Hall responded appropriately. Because they followed our advanced screening protocols, we were notified as soon as possible and personnel on site took all appropriate infection prevention and control steps to protect residents and themselves.

The results of COVID-19 testing on Lewis Hall residents conducted on Saturday at the direction of Public Health are negative. This is good news and, although we are optimistic, we are not prepared to take any chances. Residents will be kept under observation and monitored for symptoms until they have passed the 14-day window since last contact. This level of continued vigilance will help protect the health and safety of residents and team members and is something we all must practice in the coming days.

We ask everyone to continue to follow the clear advice being given by Public Health experts, including social distancing, handwashing and monitoring yourself for symptoms. Thank you to our valued team members for complying with these important measures. Today, I shared a message with all employees that provides valuable additional information about the critical importance of continued monitoring and compliance in helping us protect our communities.

In addition, we continue to require all team members to adhere to our advance screening protocols and contact their assigned Occupational Health and Wellness team member with questions or to report symptoms.

To our Great People who continue to come to work each day to care for those who depend on you, I want to express my gratitude for your commitment.

Whether you are a resident, family member or team member, I encourage you to take care of yourself so we can all keep working as a team to protect our communities.

We are in this together.

Information sources: 

Shannex website
Information line: 1-877-541-0835 
Email: ipac@shannex.com 

All Shannex, Parkland and Faubourg team members participate in advanced screening protocols before entering the workplace. These are consistent with directives issued by provincial public health bodies.

Between April 1^st and April 6^th, all sites will be adding a measure to minimize the risk of COVID-19 entering our communities by implementing active screening at entrances to the site. This includes temperature checks of employees upon arrival for their scheduled shifts. All employees will be required enter their location via a designated entry point.

To our valued community,

My message to you today is simple. It is one of gratitude.

To residents in all of our communities, thank you for your incredible spirit. Even though the measures we have put in place to protect you are challenging and many of you are worried, you remain strong and positive. You inspire us all and remind us every day why we work so hard to protect the communities you call home.

To family members counting the days until you can be with your loved ones again, we are very grateful for the support you have shown our team members. You are constantly finding new and innovative ways to send love to residents in our communities, even during these difficult times.

To every team member who comes to work each day, thank you for doing your best to keep residents safe and well and for looking after each other. The role you play is critical. I have heard many stories of employees going above and beyond, stepping up and demonstrating what it means to provide compassionate care and service in such challenging circumstances. We are grateful for your dedication and commitment. I know you could not do this without the support of your own family and am thankful for their generosity and patience as you do your part to care for residents.

I am very proud of our team members’ commitment to implementing the many pandemic response measures we have put in place to help protect our communities (visit Shannex.com for detailed pandemic response information).

There are many things we cannot control during this period of uncertainty. To face the hard days ahead, we must continue working together to stay safe and healthy by following physical (social) distancing principles, handwashing and monitoring yourself for symptoms. Every preventive action helps flatten the curve.

We are in this together.

Information sources: 

Shannex website
Information line: 1-877-541-0835 
Email: ipac@shannex.com 

Today, we were notified by Public Health that three of our employees have tested positive for COVID-19, one at each of the following three locations: Arborstone Enhanced Care in Halifax, N.S., Harris Hall in Dartmouth, N.S., and Jubilee Hall/Concorde Hall in Quispamsis, N.B. Public Health is now involved and providing direction.

The management teams at these locations are working closely with Public Health representatives in Nova Scotia and New Brunswick. They are receiving support from our COVID-19 Response Team, which includes our Infection Prevention and Control Specialist and Occupational Health, Safety and Wellness team members, to ensure all residents and team members are following proper precautions with the health and safety of our residents and team members as our highest priority.

While these are unsettling times for our residents and team members, our entire organization is focused on supporting our communities through this challenging time.

We are communicating this news to all employees and to all residents and families at each location and will continue to provide updates as more information is available.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

For organizational updates and questions about our pandemic response:

Information line: 1-877-541-0835
Email: ipac@shannex.com

The following is an update to our message from April 4, 2020 regarding three employees who tested positive for COVID-19. These employees work at the at the following locations:

• Arborstone Enhanced Care, a licensed long-term care home in Halifax, N.S.;
• Harris Hall, a private retirement living residence in Dartmouth, N.S.; and
• Jubilee Hall/Concorde Hall, a private retirement living residence in Quispamsis, N.B.

Public Health continues to be involved and provide direction, including testing for residents and employees. To date, we have not been notified of any additional positive results.

Additionally, in consultation with our internal Infection Prevention and Control Specialist and our occupational health team, we have implemented an internal contact tracing and risk assessment protocol. Where results of our risk assessment indicate, we implement additional infection control precautions and monitoring measures, above and beyond those required by Public Health, in order to further protect our residents and employees. We continue to engage with Public Health throughout this process.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

For organizational updates and questions about our pandemic response:

Information line: 1-877-541-0835
Email: ipac@shannex.com

The following letter, from our Corporate Medical Advisor, Dr. Valerie Lewis, has been sent to all Residents, families or substitute decision makers in all Shannex licensed long term care communities.

Dear residents, families and substitute decision makers of Shannex licensed nursing homes,

I am writing to you as Medical Advisor with Shannex. I hope all of you are keeping well during this stressful time. The world and local news are full of information around COVID-19 but I want to take a moment to reach out to you to discuss more specifically how we are preparing at Shannex and how this could affect your loved one.  This is a difficult letter to write, and I know, a difficult letter for you to read.
As you already know, we have had to stop having family and visitors into our nursing homes.  As you are not there in person right now, please know that behind the scenes, our staff has been working tirelessly to do the work needed to avoid or mitigate an outbreak. Despite all of our precautions, an outbreak may still happen. Because of that very real possibility, we want to share with you what we know at this point about how COVID-19 can affect older adults and those with pre-existing health conditions.

COVID-19 is a viral illness that spreads like the flu and is hard to contain, despite everyone’s best efforts.  We know it is particularly serious in older and frail people, especially for those who have other medical conditions.  Many of the conditions that contribute to the need for long-term care also affect how the body copes with a COVID-19 infection. People who are older and who have other health problems have a much higher chance of dying from COVID-19 compared to a younger or healthier person. This is true whether or not they live in long-term care.

The safest and most comfortable place for your loved one to be cared for is with us at Shannex. Doctors in other parts of Canada and the world have learned that there is very little benefit when older, frail people with COVID-19 go to the hospital.  In particular, attempts at CPR (cardiopulmonary resuscitation) are very unlikely to be successful for older, frail patients with COVID-19, and they are unlikely to survive even with intensive care.  We are also considering the probability of harms for patients, as hospital interventions are very likely to be physically and emotionally traumatic. Finally, in looking at all the benefits and harms we are also considering the risks of infection for the community of residents, staff, and care providers and the community more broadly.

We are also putting extra safeguards in place to avoid transfers to hospital for non-COVID-19 related illnesses as much as possible, to try and lessen the potential for infection with COVID-19.
We are preparing to care for any of our residents who become sick with COVID-19 in Regional Designated Care areas. These regional Designated Care areas are equipped to manage this illness and will be following the principles of care provided local health authorities.  These guidelines will direct us when it might be appropriate for a resident to be evaluated for acute care assessment or treatment. Many residents in the long-term care population are there because of their high level of frailty and so will not likely meet the criteria for transfers to hospital-based COVID-19 Units or intensive care because they would not likely survive. We want you to know that our main priority is to ensure that your loved one is comfortable and cared for throughout their illness if they were to become sick.

Most COVID-19 symptoms are related to cough, fever and shortness of breath.  Most of these could be managed however some residents might develop a rapid and severe pneumonia that can only be managed palliatively, and care for these residents will be guided by our palliative care program and local health authority guidelines.  Although there is no treatment for COVID-19, there are medicines and treatments for symptoms that will be provided by Shannex team members, where residents with COVID-19 will be provided with fluids and nourishment as needed for their ongoing comfort. Our nurses are very skilled and experienced in providing comfort measures, and a COVID-19 illness would be no different in that regard.

We know that these are very difficult circumstances to consider, and we wanted to start an open dialogue in order to provide what reassurance we can and to help you understand what might happen in a worst-case situation.  Additional support is available from our team to help you cope with the situation. You can reach out to the care team for a more in-depth discussion about goals of care for your loved one.

We remain dedicated to our residents, your loved one.  Our hearts go out to you during this distressing time. Thank you for taking the time to read this.

Sincerely,
Dr. Valerie Lewis, MD, CCFP, COE
Corporate Medical Advisor
Shannex

To our valued community,

I am writing to you today with another update about our COVID-19 response. Over the weekend, we learned that three employees tested positive for COVID-19. This was more unsettling news for all of us.
The employees work at Arborstone Enhanced Care, a licensed long-term care home in Halifax, N.S. Harris Hall, a private retirement living residence in Dartmouth, N.S.; and Jubilee Hall/Concorde Hall, a private retirement living residence in Quispamsis, N.B.

I want to confirm the three employees were exposed to the virus outside our communities and are now in direct contact with Public Health and receiving support through our Occupational Health and Wellness team.

Public Health also continues to be involved with the clinical teams at each location and we are taking all appropriate infection control measures. To date, we have not been notified of any additional positive results among our employees and there are no cases of COVID-19 among residents in any of our communities.

We understand that our commitment to communicating openly with our valued community will sometimes cause you to have questions and concerns. We want to assure you that we appreciate how engaged our community is and will always do our best to get you the information you need.
As a result of questions we received in response to information shared this weekend, we want to provide more details about the important steps we have taken to protect our communities. A summary of all of our COVID-19 response measures is found on Shannex.com.

Employee screening protocol and masks worn by team members:  All Shannex, Parkland and Faubourg team members participate in advanced screening protocols before entering the workplace for each shift. These are consistent with directives issued by provincial public health bodies. We have added temperature checks for employees arriving for their scheduled shifts and have rolled out a new protocol for employees to wear non-medical masks in our homes when they are working. This has been in trial since last week at several locations and should be fully operational very soon across all locations. These same protocols also apply to all agency staff who must come into any of our buildings.

When an employee receives a positive diagnosis for COVID-19:  Public Health immediately moves to isolate the person with the confirmed diagnosis and those with whom they have had contact. Public Health directs actions and care provided to the employee and moves very quickly to reach out to any person who has had contact with the individual and to provide clear direction on what to do. Public Health also provides direction for which residents or team members might need to be tested as a result of being in areas where these employees worked.

Shannex’s contact tracing and other precautions: Shannex’s Infection Prevention and Control Specialist and Occupational Health team lead an additional thorough contact tracing process. They identify any team members and/or residents who had contact with these employees and provide clear direction and support. This can include placing some residents in isolation or under observation out of an abundance of caution.

Communicating with residents and families: You will soon receive detailed communications from our Medical Advisor and regional leadership to help explain the procedures we will follow if we have a resident with a confirmed case of COVID-19 in any of our locations.

The COVID-19 pandemic is evolving daily. That’s why our COVID-19 Response Team meets every day to review our precautionary measures and make updates as needed.

We will continue to practice open communication when we have a case of COVID-19 in one of our communities and provide regular updates to residents and family members.

If you have additional questions, I encourage you to contact a member of the management team at your Shannex, Parkland or Faubourg community. They look forward to speaking with you at any time.

We are in this together.

Information sources: 

Shannex website
Information line: 1-877-541-0835 
Email: ipac@shannex.com 

There was a news report on April 10, from Global News that incorrectly stated we have residents at our homes who had tested positive for COVID-19. 

At this time, we have no residents with COVID-19.

We will always communicate information related to COVID-19 cases to residents, families and team members as our priority and that information will also be shared with the public.

If you are a resident or family member with concerns or questions, we encourage you to contact a member of the management team at your location who will be pleased to help you.

Thank you.

In the past 24 hours, we have received notification from Public Health of two residents who have tested positive for COVID-19.

In both cases, we have involved our organizational COVID-19 Response Team, which includes our Infection Prevention Control Specialist and Occupational Health leadership, who are now actively working with the sites. When someone tests positive, Public Health moves quickly to contact any person who has had contact with the individual and provides clear direction on how to proceed. In addition, we are conducting our own thorough contact tracing and taking additional steps to protect residents and team members. In some cases, this will include additional infection prevention and control precautions, including the appropriate use of PPE.

The first case is a resident from the Fishermen’s Cove neighbourhood at Harbourstone Enhanced Care in Sydney, N.S. Late last night, April 12, 2020, Public Health informed us the resident had tested positive for COVID-19. This resident had been transferred to the hospital on April 11 and remains there.

All residents in the Fishermen’s Cove neighbourhood have been tested and placed on isolation. We continue to monitor them closely. At this time, there are no other residents at Harbourstone who have tested positive for COVID-19.

Public Health has also directed testing of some employees working on the resident’s neighbourhood. These employees are currently off-work and being followed by our occupational health team pending results from the tests. At this time, there are no team members at Harbourstone who have tested positive for COVID-19.

The second case is a resident from the Ringdale neighbourhood at Maplestone Enhanced Care in Halifax, N.S. We received notification this afternoon that this resident has tested positive.
All residents of the Ringdale neighbourhood and the adjacent Evans neighbourhood will be tested and have been placed on appropriate infection control precautions. Team members continue to monitor them closely. At this time, there are no other residents at Maplestone who have tested positive for COVID-19.
Public Health will provide direction for testing of team members working on the Ringdale resident’s neighbourhood as appropriate. Our occupational health team is currently conducting our own employee contact tracing and risk assessment as we await direction from Public Health. At this time, there are no team members at Maplestone who have tested positive for COVID-19.

In an effort to minimize the risk to other residents, we have activated our Regional Designated Care/Cohorting Area at Parkstone Enhanced Care. The Maplestone resident was transferred there this afternoon. These areas follow all standard isolation protocols, including the appropriate use PPE, and are also staffed by team members who are dedicated to caring for residents with COVID-19 and have separate entrances and staffing levels to care for affected residents.

We have contacted all residents, families and team members at both sites and will continue to keep them updated.

We are grateful for the bravery and commitment of our team members and the support of our partners at the Department of Health and Wellness, Public Health and the Nova Scotia Health Authority as we continue to work together during this challenging time.

For more information about our pandemic response, please visit our COVID-19 Update page.

As part of our pandemic plan, we continue to put in place concrete steps to protect our communities, but we understand the situation is evolving daily.

As a preparatory measure and to allow us to be able to continue to care for residents affected by COVID-19 while also ensuring the safety of other residents and team members, we have established regional designated care/cohorting areas within our communities to be used specifically to provide care to residents who get diagnosed with COVID-19.

The use of designated care/cohorting areas is a directive from public health bodies, including the Department of Health and Wellness (section 4.3 of the COVID-19 Management in Long Term Care Facilities Directive, April 6, 2020) and a best practice as per Infection Prevention and Control Canada (IPAC) and the Public Health Agency of Canada. They have also been endorsed by our Corporate Medical Advisor and our Infection Control Specialist.

• Residents who are affected are moved away from residents who are not affected.
• They offer increased staffing support for residents who have tested positive.
• They provide an added layer of protection for residents who are not positive as these areas will be completely separated from the rest of the home.
• Employees who have self-identified to work in these areas will receive additional training and are provided with meals, scrubs, and access to alternate lodging if they choose to live away from home while working in the DCA.
• As with all of our care environments, employees working in these areas have full access to appropriate personal protective equipment, gloves, gowns, masks and eye protection.
• Employees working in these areas will care only for residents in the DCA and will self-isolate for 14 days following their last DCA shift before returning to their home site.
• We have additional measures in place to ensure no unauthorized personnel or residents enter the designated care areas

Several criteria have been used to help us select which area of our communities will become the designated care area. These include:

• A separate and dedicated entrance with immediate ground-floor access to the outside to eliminate the transportation of goods and people through the home and to allow team members to enter and leave from a separate entry than all other employees;
• A location with a physical space that can be separated from the remainder of the home, either through the reliance on existing fire doors or a temporary physical barrier; and
• As well as the availability of a sufficient number of suites to care for residents and store all necessary supplies for our team members.

Based on these criteria, the following sites were identified as regional designated care/cohorting areas:

Nova Scotia:

• Harbourstone Enhanced Care (Sydney) – Wentworth Court
• Parkstone Enhanced Care (Halifax) – Flemming Court
• Cedarstone Enhanced Care (Truro) – Chapell Court
• Parkland Truro – Fergus Hall, A Wing
• Parkland Cape Breton – 3^rd Floor
• Parkland Antigonish – Mary’s Court & Martha’s Court
• Parkland at the Lakes 1 & 2 (Dartmouth) – Medical Clinic at PAL 2
• Parkland Clayton Park (Halifax) – Aberdeen Hall

New Brunswick:

• Losier Hall (Miramichi) – Adult Day Centre area
• Parkland Fredericton (Fredericton) – Frederick Hall
• Faubourg du Mascaret (Moncton) – Vitalité Medical Clinic
• Parkland Saint John (Saint John) – Bloom Vitality Medical Clinic

Ontario:

• Parkland on the Glen (Mississauga) – Glenerin Inn

As a result, some residents will be required to be temporarily relocated to other areas of their community to make room for the designated care/cohorting area. Each site has identified where to best move residents as part of their plan and those impacted have been informed.

The designated care/cohorting areas will be fully staffed and offering focused care by Shannex employees who are prepared and supported by a corporate team.

We will be working with EHS in Nova Scotia and with Ambulance New Brunswick in New Brunswick to transport affected residents from their current Shannex, Parkland or Faubourg community to their site’s designated care/cohorting area as required.

COVID-19 is a contact/droplet virus that is of larger droplet size which typically falls quickly to the floor after being released into the air by cough or sneeze. That said, our ventilation systems follow strict preventative maintenance processes to ensure they are working optimally at all times. Our main Air Handling Unit Systems are located externally on all our buildings to constantly pull in 100% fresh air to supply the interior zones. The supply air travels throughout the buildings on one system, the exhaust air travels throughout the buildings on a separate system and the air is then exhausted to the building exterior.

All recirculation routes have been temporarily decommissioned to ensure no cross contamination. As the supply air passes through the system, it is filtered by grade filters (MERV 14 – these are typically used in hospitals and surgical rooms).

At this time, it is hard to predict for how long the designated care areas will be in place. We understand these are unprecedented times and we appreciate your support. Residents and families who have questions should contact their Site Management.

To learn more about the steps we are taking to protect residents and team members, CLICK HERE.

We remain committed to providing open communication about our response to the COVID-19 pandemic and how it is affecting our communities.

Our priority will always be to first share information with residents, families and our team members. We will also share Community Reports regularly on our website.

As a result of contact tracing and subsequent testing, we can report the following information.

Two additional residents from the Fishermen’s Cove neighbourhood at Harbourstone Enhanced Care have tested positive for COVID-19. The remaining tests for residents on this neighbourhood and the adjacent neighbourhood have returned negative. The first resident remains in hospital and the additional two residents who have tested positive have been transferred to a designated care/cohorting area (DCA) within Harbourstone.

The resident from the Ringdale neighbourhood at Maplestone Enhanced Care who tested positive earlier this week remains in our regional DCA. All test results for residents of the Ringdale neighbourhood and the adjacent Evans neighbourhood have returned negative.

To date, we have received no positive test results for employees at either Harbourstone Enhanced Care or Maplestone Enhanced Care.

The affected residents who are now in our DCAs, are experiencing mild symptoms at this time and have dedicated team members assigned to their care and comfort.

Teams at each location and members of our COVID-19 Response Team, which includes our Infection Control Specialist and Occupational Health leadership, continue to work with Public Health to ensure all appropriate infection control measures are being taken.

We are very grateful for our dedicated team members who remain committed to caring for residents during these challenging times and for the ongoing support and collaboration we have received from Public Health and the Department of Health and Wellness.

About Designated Care/Cohorting Areas

Designated Care/Cohorting Areas (DCAs) minimize the risk to other residents by grouping residents with COVID-19 together separated from those who are not affected. These areas are staffed by team members who are dedicated to caring for residents with COVID-19. More detailed information about our DCAs is available here.

For information about our pandemic response, please visit our COVID-19 Response page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

For organizational updates and questions about our pandemic response:

Information line: 1-877-541-0835 
Email: ipac@shannex.com 
 

• FAQ – General information about COVID-19
• FAQ – I have a loved one in a Shannex Long Term Care community
• FAQ – I have a loved one in a Parkland Retirement Living / Lifestyle Residences Community

Q: If a resident at my Shannex, Parkland or Faubourg location has a confirmed case of COVID-19, what happens next? 
Our team members have clear guidelines for how to proceed if they are notified that a resident has received a positive diagnosis for COVID-19. As a first step, they will immediately move to take the appropriate infection control precautions, including isolating the resident if this has not already been done.

Public Health directs all care and precautions required for the affected resident and they will move quickly to conduct contact tracing which identifies any other residents or team members who have been in contact with the affected individual. This includes which residents and team members must be tested.

In addition, Shannex’s Infection Prevention and Control Specialist and Occupational Health team lead a thorough contact tracing process. They identify any team members and/or residents who had contact with the affected resident and provide clear direction and support.

We place great importance on open communication. As a priority, we will immediately start communicating with all residents, families and team members at the location to make them aware of the situation. We will also share information related to the case on our website once all affected residents, families and team members have been informed.

Q: If a team member at my Shannex, Parkland or Faubourg location has a confirmed case of COVID-19, what happens next? 

Our management team members have clear guidelines for how to proceed if they are notified that a team member at their location has received a positive diagnosis for COVID-19. In most circumstances, the affected team member will already be off work. However, if the staff member receives news that they have a confirmed case and they are at work, they will be asked to leave the workplace immediately.

Public Health will communicate directly with the team member to direct actions and care. During this time, the team member will continue to have full support from our occupational health team. Public Health will also move quickly to conduct contact tracing which will identify any person who has had contact with the individual and to provide clear direction on what to do. This includes which residents and team members must be tested.

Shannex’s Infection Prevention and Control Specialist and Occupational Health team lead an additional thorough contact tracing process. They identify any additional team members and/or residents who had contact with these team members and provide clear direction and support.

We place great importance on open communication. As a priority, we will immediately start communicating with all families and team members at the location to make them aware of the situation. We will also share information related to the case on our website once all affected residents, families and team members have been informed.

Q: How will a resident or team member know if they have been exposed?
Public Health conducts contact tracing for all confirmed cases of COVID-19. They contact individuals directly if they are considered to have been exposed to a positive case and will provide them with direction on next steps.

Shannex’s Infection Prevention and Control Specialist and Occupational Health team lead an additional thorough contact tracing process. They identify any team members and/or residents who had contact with these team members and provide clear direction and support.

If you are not contacted by Public Health or have not received direction from our internal team, and are concerned in any way, please reach out to us so that we can understand your situation and help as needed.

Q:  If exposed, will residents be kept in another section of the home? 
If Public Health and/or Shannex have deemed that any resident has been exposed to a team member or other resident with COVID-19, they will work closely with our clinical teams and advise on next steps to ensure the safety of the resident and the entire community. For residents, this could mean they will have to be under infection control precautions including isolation for 14 days, along with anyone they have had close contact with. We may also choose to place a neighbourhood of residents under isolation for a period of time to make sure everyone stays healthy and safe.

Q: Will potentially exposed team members be sent home immediately?
 Shannex will work closely with Public Health to determine the next steps a team member must take to keep everyone, our team and residents, safe and healthy. We will always act out of an abundance of caution when making these decisions.

We remain committed to providing open communication about our response to the COVID-19 pandemic and how it is affecting our communities. Our priority will always be to first share information with residents, families and our team members. We will also share Community Reports regularly on our website.

We have learned that a resident from the Fishermen’s Cove neighbourhood at Harbourstone Enhanced Care passed away in the hospital as a result of complications related to COVID-19. The resident had been transferred to hospital on April 12, 2020, but called Harbourstone Enhanced Care home. Our thoughts continue to be with the resident’s family and friends at this very difficult time.

One employee at Bissett Court, a licensed long term care community in Dartmouth, N.S. has tested positive for COVID-19. The team at this location and members of our COVID-19 Response Team, which includes our Infection Control Specialist and Occupational Health leadership, continue to work with Public Health to ensure all appropriate infection control measures are being taken.

At this time, we have no additional resident cases of COVID-19, but our teams continue to monitor and test additional residents in all of our communities as needed. 

We continue to evolve our COVID-19 response with extensive protection measures in place including daily temperature checks for team members and twice daily temperature checks for residents, masks for all team members, appropriate use of PPE,  enhanced cleaning, physical distancing, visitor restrictions and use of designated care/cohorting areas with dedicated staffing for residents with COVID-19.

The spirit of our dedicated and compassionate team members continues to inspire us. They are working very hard during an incredibly challenging time and we are grateful for their dedication. We would also like to express our ongoing appreciation for the support and collaboration of our partners at Public Health, Department of Health and Wellness and the Nova Scotia Health Authority.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

Information line: 1-877-541-0835
Email: ipac@shannex.com

To our valued community,

I am writing to our valued community today with great sadness. The tragedy that took place over the weekend in Nova Scotia has moved us all. I know it is especially difficult for those who had connections to individuals and families who were affected. We have a number of communities in the area where this took place and I am conscious that many of our team members and residents are feeling this deeply.

We will mourn together as a community of people who care about, and for, one another.
This morning at 10 a.m. AST, all Shannex, Parkland and Faubourg communities observed a moment of silence to honour the lives lost and pay respect to the families and friends who continue to suffer.
We have arranged for virtual counselling services to be available to all team members at our sites in Nova Scotia that have been particularly impacted. A private room is available with a phone line and instructions for how to access 24-hour counselling and grief support.

Any Shannex team member can reach out to our Employee and Family Assistance Program for support and resources for coping with reactions to stress and anxiety. Immediate and confidential EAP services are accessible 24-hours per day.

In addition, our EAP partner Morneau Sheppell has opened a Crisis Support Line for any employee, their family members or their personal community that is in need of emotional support in relation to these events – they do not need to be a Shannex employee. The Crisis Support Line is open 24/7 and can be reached at: 1-844-751-2133.  By calling, individuals will receive professional emotional support and/or referral to community. These services are available for anyone regardless of their direct or indirect connection to those affected, or regardless of the level of support needed.

We are here for you and are in this together.

We remain committed to providing open communication about our response to the COVID-19 pandemic and how it is affecting our communities. Our priority will always be to first share information with residents, families and our team members. We will also share Community Reports regularly on our website.

It saddens us to report that a resident from the Fishermen’s Cove neighbourhood at Harbourstone Enhanced Care has passed away. This resident had tested positive last week and was being cared for in our designated care/cohorting area at Harbourstone.

We offer our sincerest condolences to the resident’s loved ones at this very difficult time. As a well-loved member of the Harbourstone community, this resident will be greatly missed by many team members.
Our teams continue to monitor and test additional residents in all our communities as needed. We have no additional resident cases to report and the two previously reported confirmed positive residents living with us at this time are being cared for by dedicated team members in our designated care/cohorting areas.

We continue to evolve our COVID-19 response with extensive protection measures in place including daily temperature checks for team members and twice daily temperature checks for residents, masks for all team members, appropriate use of PPE, enhanced cleaning, physical distancing, visitor restrictions and use of designated care/cohorting areas with dedicated staffing for residents with COVID-19. Read more here.

We would like to recognize our team members who continue to play a critical role in providing care and comfort to residents during this unsettling time. We have also received excellent support and collaboration from our partners at Public Health, Department of Health and Wellness, the Nova Scotia Health Authority as well as our union partners.

For information about our pandemic response, please visit our COVID-19 Response page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

Information line: 1-877-541-0835
Email: ipac@shannex.com

To our team members and everyone working on the front line during these challenging times, your hard work and dedication has not gone unnoticed. Today, we’re pleased to share a very special song and music video that was written and performed by Bruce, Dylan and Jodi Guthro as a tribute to you. Be proud. Stand tall. This song is for you.

Our Shannex, Parkland and Faubourg communities are home to many beloved mothers. And we know that families look forward to recognizing them on Mother’s Day.

We are pleased to offer some options to help families honour their mothers and make their day special. The communications you receive regularly from your own community will include more detail.

• For Mother’s Day, we will accept deliveries of flowers at all of our communities. The deliveries must be purchased from, and delivered by, a florist or courier. Our teams will accept and sanitize the arrangements before delivering to your loved one.
• Our culinary team is developing a special menu to mark the occasion. Your regular site level communication will include more delicious details about what we will be offering.
• As always, we are happy to book a Skype, FaceTime or telephone call. Please be sure to book your time for Mother’s Day soon.

Please note: All deliveries will be received by a team member who will take all infection control precautions before delivering the gift.

Please contact a team member at your own Shannex, Parkland or Faubourg community if you have any questions about how you can help your loved one celebrate Mother’s Day with us.

To our valued community,

I am pleased to announce that two residents receiving care in our Designated Care/Cohorting Areas (DCAs) after testing positive for COVID-19 are now considered recovered and they have returned home. This is very good news, especially for their families and the team members who care for them every day.

Early in our evolving response to COVID-19, we made the decision to establish DCAs in order to provide the safest circumstances for both residents and team members. We based this decision on the fact that we didn’t understand the true nature and extent of how the virus would spread, so using our typical in-room isolation procedures could be challenging. We know this decision made some families concerned for their loved ones, but we wanted to take every precaution to ensure there would be no spread to other homes. I am proud to say that the DCAs operated according to plan and allowed us to contain the virus when necessary by ensuring we removed the risk from the home and ensured only dedicated staff cared for those with COVID-19. As a result of not having residents with COVID-19 at this time, we will temporarily close our DCAs, but they can be reopened very quickly if required.

None of this would be possible without the support of our Great People who were, and are, prepared to work in the DCAs to care for residents when they need it most. Some of you were called into action and others continue to stand by, ready to do your part. Thank you.

The lessening of restrictions in New Brunswick over the past two weeks is more encouraging news. While we know we must continue to be vigilant, we are working on strategies which will allow residents to leave safely and visitors to enter our communities in New Brunswick with screening and PPE measures in place. As these are finalized and approved by our health authorities, they will be shared with all of our valued stakeholders. In Nova Scotia, we remain cautious at this time and we are not making any changes in our protocols. We will always provide more details about changes to our valued community prior to them being implemented.

Our recovery plan will be guided by the same principles as our COVID-19 response plan, including making decisions based on information from the World Health Organization, Public Health Agency of Canada and provincial public health bodies.

Each of us has played a part in flattening the curve and getting us to this point. Now is the time to keep doing things right by following Public Health orders and monitoring yourself for symptoms. We will continue to be prepared for the fact that COVID-19 is still in our communities and may present itself at any time.

We are in this together.

We remain committed to providing open communication about our response to the COVID-19 pandemic and how it is affecting our communities. Our priority will always be to first share information with residents, families and our team members. We will also share Community Reports regularly on our website.

We have been notified by Public Health that one of our team members at Drummond Hall, a private retirement living community in Halifax, N.S., has a positive diagnosis for COVID-19. The team member last worked on May 1 and has not been in the workplace since then. They were exposed to the virus outside the Drummond Hall community.

This employee was wearing their enhanced personal protective equipment (PPE) for each shift worked prior to the positive diagnosis, meaning the employee used a medical mask at all times on shift, and a gown, gloves and face shield when providing close contact care to any resident. As a result of this, our preliminary investigation indicates the risk to residents and employees is very low, however, out of an abundance of caution and with the support of our partners at Public Health, we have made the proactive decision to test all residents of Drummond Hall. These residents will be in isolation until the test results are received and we will be monitoring them closely and ensuring they are comfortable.

The team at this location along with members of our COVID-19 Response Team, which includes our Infection Control Specialist and Occupational Health leadership, continue to work with Public Health to ensure all appropriate infection control measures are being taken.

At this time, we have no additional resident or employee cases of COVID-19 to report. Our teams continue to monitor and test additional residents in all of our communities as needed.
We continue to evolve our COVID-19 response with extensive protection measures in place including daily temperature checks for team members and twice daily temperature checks for residents, masks for all team members, appropriate use of PPE, enhanced cleaning, physical distancing and visitor restrictions. We have also prepared designated care/cohorting areas with dedicated staffing for residents with COVID-19 should they be required.

Our dedicated and compassionate team members continue to work very hard during an incredibly challenging time and we are grateful to them. We would also like to express our ongoing appreciation for the support and collaboration of our union partners and partners at Public Health, Department of Health and Wellness and the Nova Scotia Health Authority.

For information about our pandemic response, please visit our COVID-19 Response page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

Information line: 1-877-541-0835
Email: ipac@shannex.com

We remain committed to providing open communication about our response to the COVID-19 pandemic and how it is affecting our communities. Our priority will always be to first share information with residents, families and our team members. We will also share Community Reports regularly on our website.

The following is an update on our COVID-19 cases.

We have no active resident cases of COVID-19.
Earlier this week, two residents receiving care in our Designated Care/Cohorting Areas (DCAs) after testing positive for COVID-19 were discharged. They are now considered recovered and have returned home to their own suite.

We have two active employee cases of COVID-19.
We have had a total of six team members diagnosed with COVID-19. Each worked at a separate location. Four team members have recovered. One team member from Drummond Hall, a private retirement living community in Halifax, N.S., and one team member from Arborstone Enhanced Care, a licensed long term care community in Halifax, NS, are currently out of the workplace and self-isolating at home. We are pleased to report that none of the six employee cases resulted in transmission of the virus to residents or other employees.

We continue to evolve our COVID-19 response with extensive protection measures in place including daily temperature checks for team members and twice daily temperature checks for residents, masks for all team members, appropriate use of PPE, enhanced cleaning, physical distancing and visitor restrictions. We have also prepared designated care/cohorting areas with dedicated staffing for residents with COVID-19 should they be required.

We have more than 4,500 dedicated and compassionate team members who work on the front lines serving our nearly 4,300 residents in more than 50 residences every day. These exceptional team members continue to have the full support of their operational management teams and our COVID-19 Response Team. Together, they have been successful in limiting the spread of COVID-19, but we remain vigilant and continue to work together to protect residents with ongoing support from our partners at Public Health, the health authorities, Nova Scotia Department of Health and Wellness, New Brunswick Department of Social Development and our union partnerships.

 
For information about our pandemic response, please visit our COVID-19 Response page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

Information line: 1-877-541-0835
Email: ipac@shannex.com

We remain committed to providing open communication about our response to the COVID-19 pandemic and how it is affecting our communities. Our priority will always be to first share information with residents, families and our team members. We will also share Community Reports regularly on our website.

Currently, we have no active resident or employee cases of COVID-19.
We continue to evolve our COVID-19 response with extensive protection measures in place including daily screening temperature checks for team members and multiple daily temperature checks for residents, masks for all team members, appropriate use of PPE, enhanced cleaning, physical distancing and visitor restrictions. We have also prepared designated care/cohorting areas with dedicated staffing for residents with COVID-19 should they be required.

COVID-19 Road to Connection Planning
As communities see fewer cases of COVID-19, provincial governments have begun to lessen restrictions. We watch these developments very closely and pay particular attention to directives from public health bodies as we make our own plans.

In every region where we operate, our plan is to lessen restrictions in a phased approach that is consistent with our guiding principles and provincial phases and triggers. This includes placing the health and wellbeing of residents and team members first, minimizing risk, relying on best available evidence and being proactive and forward thinking. The lessening of restrictions may change at any time based on direction from public health and ongoing surveillance of COVID-19 cases in the communities where we operate and at our own locations. Visit our Road to Connection webpage for more information.

We have more than 4,500 dedicated and compassionate team members who work on the front lines serving our nearly 4,300 residents in more than 50 residences every day. These exceptional team members continue to have the full support of their operational management teams and our COVID-19 Response Team. Together, they have been successful in limiting the spread of COVID-19, but we remain vigilant and continue to work together to protect residents with ongoing support from our partners at Public Health, the health authorities, Nova Scotia Department of Health and Wellness, New Brunswick Department of Social Development and our union partnerships.  

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

Information line: 1-877-541-0835
Email: ipac@shannex.com

To our valued community,

Like you, I have been reading reports in the media that call into question the standards of care in some long term care communities in other jurisdictions in the country.

Over the past few months as our organization has responded to COVID-19, we have taken many additional measures designed to protect residents in our communities while continuing to ensure standards of quality care are being met. One of the most important measures has been to provide additional support and safeguards to our dedicated and compassionate front line teams who prioritize the quality of resident care every day and play a unique role in supporting residents during a time when their loved ones cannot be with them.

Our priority has been to ensure that our front line teams have the resources, equipment and supplies necessary to meet the physical and emotional needs of residents each day. Our leadership teams have met daily throughout the pandemic to assess needs and support our essential front line team members each day.

We do so through a number of standard processes:

Infection Control

• Our Pandemic Response Team has met regularly since January and daily since March, to lead, oversee and adapt our organizational response to COVID-19 in a rapidly changing environment. This team includes our Infection Prevention and Control Specialist (IPAC), occupational health, asset/facilities management, procurement, clinical practice, human resources, communications and operations leadership.
• Designated care / cohorting areas were established in every region we operate to ensure each home had access to a dedicated environment equipped to safely care for residents diagnosed with COVID-19 in environments separate from other residents and employees. Full details of our DCA plans have been shared on our website.
• In addition to required IPAC and Personal Protective Equipment (PPE) education when a team member is hired and annually afterwards, education on IPAC protocols including the appropriate use of PPE have been provided continuously throughout the pandemic.

Staffing

• Our operational leadership reviews staffing levels daily for each home as measured against provincial requirements for staffing levels.
• During the pandemic, we engaged temporary support workers for each home to provide additional support over and above provincial staffing requirements.
• Since 2018, we have onboarded more than 240 new team members through our immigration strategy focused on hiring newcomers who are foreign trained nurses into Continuing Care Assistant type positions which are critical roles in providing care in our long-term care homes.
• Through our immigration strategy, we have developed an ongoing recruitment pathway which typically results in the homes being staffed over and above provincial requirements for a period of time following onboarding of new staff.
• Physicians and Nurse Practitioners are essential members of our health care teams. They have continued to provide care to our residents without interruption, including through virtual rounds when clinically appropriate to minimize the risk of COVID-19 transmission.

Standards of Practice / Quality of Care

• We consider our communities to be our residents’ homes. We work hard to provide care and service in ways that are consistent with this. We post a limited amount of standardized care information in each resident room, easily visible to anyone providing care. This identifies residents’ physical, behavioural, communication and environmental needs along with other pertinent resident information. In addition, all employees in the residents’ circle of care have access to the resident’s electronic health care record.
• Through our electronic health record, we monitor key health indicators, including the completion of daily care tasks, to ensure that quality care continues to be provided.
• Regular resident risk meetings are occurring at each site to ensure our comprehensive approach to monitoring resident risks continues.
• Regular medication reviews have continued to ensure continued appropriate use of medications.
• We have a robust wound management strategy that includes the monitoring of incidence, prevalence and staging of wounds daily.
• We have a robust incontinence program that includes regular resident assessment in partnership with our incontinence partner to ensure that residents have the appropriate products and individualized program that respects their dignity.

Supplies

• Early in March, and throughout the pandemic, we took measures to secure our supply chain for essential items including food, nursing supplies, linens, cleaning and sanitizing products, and PPE. We worked centrally and with each site to secure increased inventory of essential medical and operational supplies.
• Essential supply inventory was monitored daily at the site level and across the organization

Communication

• Our residents’ connections to their loved ones are essential. While we know nothing compares with a hug and seeing a loved one face-to-face, we have facilitated these connections through virtual visits and window visits throughout the pandemic.
• Resident care conferences, a standard part of our care relationship with each resident or their substitute decision maker, have continued virtually at each site and we welcome requests for a special care conference at any time.
• Through the Pandemic Response Team, all instances of employee and resident symptoms, COVID-19 testing and test results were tracked and monitored daily.
• Residents and families have been kept up to date on our response and given opportunity to ask questions through regular communication from each site, organizational COVID-19 website, a toll-free information line and IPAC email address.

Appropriate Behaviour

• All employees are required to complete mandatory training on hire and annually thereafter in the areas of respectful workplace, zero tolerance of resident abuse, infection prevention and control measures, resident and workplace safety, and resident care.
• Associated policies and appropriate steps are taken to address concerns that arise in any of these areas.

We look forward to welcoming families back to our communities as we know the critical role they play in the lives of their loved ones. Until then, we are here for residents and we are here for you. We also welcome your feedback on our approach to safeguarding resident wellbeing. Please do not hesitate to contact a member of the management team at your location and they will be happy to speak with you.

We are in this together.

We are pleased to be safely welcoming visitors back to all of our Shannex, Parkland and Faubourg communities in Nova Scotia and New Brunswick as of this week. Our Ontario communities will open to visitors beginning on Sunday, June 21, 2020.

How to visit

Each community has a process in place that includes pre-booking a visit and complies with Public Health directives. Before you plan a visit with your loved one, please call your location to understand the process and pre-book an appointment. This will ensure you have all the information you need to be ready for your visit and we are able to control the number of visitors at the community at one time.

• When booking a visit over the phone, we will explain our visiting process and precautions.
• Please arrive 5 minutes before your scheduled visit. This allows time for us to complete an on-site screening. Scheduled visits must end on time to allow others to enjoy their scheduled visit.
• Visitors must stay in designated spaces during their time at our communities consistent with our visiting protocols.
• Following your visit, we will thoroughly clean all touched surfaces prior to the next family visit.

Remember to check the weather. If your visit is scheduled to take place outdoors, it may have to be rescheduled due to inclement weather. Loved ones will be contacted directly if this affects their visit and we will look to reschedule as soon as possible.

Our response to COVID-19 is evolving and these measures may change at any time. We will review daily and make modifications as necessary with the health and safety of residents as our top priority and based on directives from Public Health.

Welcome back!

Designated Support Persons

We are pleased to support the province’s recent decision to allow Designated Support Persons (DSP) in New Brunswick and Nova Scotia licensed long term care homes. This means residents or substitute decision makers (SDM) can appoint up to two (2) individuals as their designated family/support persons while still welcoming visitors.

What is a Designated Support Person?

A Designated Support Person (DSP) is a new role aimed to support the resident’s wellbeing, health and quality of life.

The type of support this role can provide may consist of physical and aspects of wellbeing including, but not limited to:

• Assisting the resident with eating
• Mobility assistance
• Assistance with personal care
• Facilitation of communication and emotional support

DSP Visits

As is the rule with all visitors to our homes, a DSP will have to book their time at the home in advance (and can book multiple days at a time); wear a sticker identifying their role while in the home (will be provided); be required to screen before entry; wear a mask at all times, and conduct hand hygiene when entering and leaving the home. Physical distancing is also required.

Ensuring a safe visit/Active Screening Guide

Screening: Visitors will be pre-screened when they call to book their visit/appointment and their contact information will be recorded. Upon arrival, visitors will also be actively screened, including temperature checked. Visitors who exhibit symptoms of COVID-19 or any other acute infection such as influenza, common cold, etc. will not be permitted to enter the home. All visitors must sign the visitor log upon arrival to the facility.

If you have questions or are interested in becoming a DSP, please contact the management at your site.

We are an organization that has a long history of quality improvement. We know there is always room to do better and we regularly provide opportunities for our stakeholders to share their feedback with us so we can learn and improve. During the summer, as part of our process of reflecting on our performance, we asked our employees, residents and family members, for their feedback on our COVID-19 response so far. We wanted to hear from them about what we did well, and what we can improve as we prepare for a potential second wave. We were pleased that 1,063 people took the time to provide feedback on what they felt was important.

One thing that was clear in the survey results is the residents and families’ appreciation towards our team members for keeping their loved ones safe during these challenging times. We also heard that frequent communications and quick response was done well. While 94.4% of participants were satisfied or very satisfied with our response, we learned that there were some important things we can do better. Families would have benefited from having more accessible communications; residents wanted more opportunities for engagement; and team members would have liked better clarity and consistency on direction for new precautions.

This feedback has been critical in helping us make plans for the future. And while we have already actioned a number of the suggestions received, we will continue to use the learnings and to reflect them in our COVID-19 response going forward.

• We have introduced recorded memos for hearing impaired residents, use large print signage, and established regular site level communications (print, e-mail or recorded phone message) for residents and families.
• We are pleased to offer safe indoor and outdoor visits that comply with Public Health directives, and also have a process in place to facilitate Designated Support Persons for residents. We also purchased more iPads and hired additional temporary support workers to support resident connections.
• We developed a schedule for communication with team members, improved our web portal and dashboard on the Intranet to easily access relevant organizational directives and precautions, and enhanced our training to ensure the most up-to-date knowledge programs for our team members.

Our teams continue to be vigilant and are prepared for a potential second wave of COVID-19 with this important feedback included in our planning. We also now have more experience and information about COVID-19 and how to protect our communities. As a result, if we see increased cases in regions where we operate, we have plans in place to assess the situation and put appropriate precautions in place based on Public Health directives and with the safety and wellness of residents and team members as our highest priority. This may mean that we will have increased precautionary measures in place in some locations where there are a higher number of cases. We will always communicate with residents, families and team members first should this happen.

October 19 to 23 is National Infection Control Week.

Everyone has a role to play in infection prevention and control. Lisa Snodgrass is our Director of Clinical Practice and Infection Control Specialist and she leads our COVID-19 response team. These are her thoughts on the importance of infection prevention and control during these challenging times.

Why is infection prevention and control important?

Infection prevention and control has an impact on every part of our lives and the lives of our residents. Being proactive and making infection prevention activities a part of our daily lives and routine can make a huge impact on the number of infections (COVID-19 and others) that we see in our communities. Things as simple as washing your hands, properly disinfecting surfaces and staying away from others when you are feeling unwell can go a long way.

How does your Infection Prevention and Control (IPAC) certification help you in your current role?

Being part of IPAC has allowed me to gain more insights into non-clinical aspects of infection prevention and control that ultimately impact the clinical setting, such as construction and maintenance activities. It also has provided me with a network of subject matter experts world-wide which opens the door to new ways of thinking and innovative solutions to infection control challenges we may see.

What is Shannex doing to ensure we are ready for a potential second wave of COVID-19?

Our team ensures all aspects of infection prevention and control are covered. Because no one person can do it all, taking a team approach ensures we put forth a robust effort to managing the COVID-19 pandemic. We meet regularly and keep up to date with provincial updates and surveillance. During the first wave, our front-line teams, residents and families implemented all our precautions. With their feedback, we made some adjustments and feel prepared for a potential second wave as we enter the fall and winter months of this pandemic.

How can everyone help control and prevent infection?

By following Public Health directives and incorporating simple strategies like washing your hands, wearing your mask and keeping physical distancing a part of your daily routine, everyone can make a difference. With flu season approaching, it is also very important to get your flu shot to help protect yourself and others.

Better Together: Stories of Strength, Resilience and Teamwork, is a new docuseries the provides an inside look at how our organization has responded to COVID-19 so far.

While we know our journey is far from over, this series recognizes the people and events that shaped our response and taught us valuable lessons about how to prepare for the future.

The series includes six chapters featuring interviews with team members, residents and family members.
New chapters will be shared regularly and posted to the Better Together YouTube playlist.

Chapter 1: Better Together

Chapter 2: Mobilize & Respond

Chapter 3: Plans into Action

Chapter 4: Recognizing the Team

A message to our valued community,

The second wave of COVID-19 is here. Like you, I have watched cases of COVID-19 increase across the country and here in our Atlantic Bubble. I am sure this is as concerning to you and your family as it is to me.

Today, we are activating our second wave COVID-19 response in all Shannex, Parkland and Faubourg communities. It is critical that each of us carefully considers our actions and follows public health advice as we go about our day-to-day lives and while at work.

• Keep gatherings small and with consistent groups.
• Stay home when you are not feeling well.
• Properly wear a mask when required.
• Practice physical distancing and proper hand hygiene.
• Download the COVID Alert App

In our communities we will be reviewing all directives with our teams and closely monitoring cases in the areas where we operate to ensure we are responding with additional precautions as needed.

Sometimes, we will need to make difficult decisions, but we make these calls to keep our residents, and to keep you, as safe as possible. You have all worked hard since the beginning of this pandemic and these efforts helped us limit the spread of COVID-19. Today, I am asking you to remain vigilant so we can protect residents and each other from this virus.

As the holiday season approaches, these precautions can be especially hard, but we do these things because we care about each other: our families, our residents, our communities. We must support each other and work together to stay safe.

We are in this together.

Part of our Wave 2 response to COVID-19 is to declare “high alert areas” for our communities located in an area where there is a spike in COVID-19 cases. For these “high alert” locations, we will implement increased precautions. This approach allows us to protect residents and team members by controlling the flow of people in and out of our communities while continuing to allow visitors in communities not affected by the outbreak.

If a community is located in a “high alert” area, residents and families will receive notification from the management team at that location including information about precautions in place. Typically, precautions will be as follows and mainly affect visiting. These will be in place temporarily and assessed daily.

• For licensed long term care, memory care and assisted living buildings, all indoor, outdoor and off-site visits would be temporarily suspended with the exception of previously identified designated support people and palliative care visits.
• Residents would be permitted to leave the community to attend appointments and upon return, actively screened.
• For all other retirement living buildings, visits are permitted but must take place in the resident’s suite and visitors will be provided with a medical mask and actively screened when they arive.
• Residents may leave the building and will be actively screen upon return.
• Visitors coming from a high alert area will be restricted from entering any location outside the area.

As we respond to Wave 2, sometimes, we will proactively adopt protective measures before they become directives from public health bodies and this is always done with the health and safety of residents and team members as our guiding principle.

High alert areas will be listed on our website: shannex.com/covid19
For questions or concerns about high alert areas, please contact a member of the management team at your community.

For information about our second wave response to COVID-19.
Information line: 1-877-541-0835
Email: ipac@shannex.com

The following areas have been declared “high alert”:

• Moncton area: Moncton, Riverview and Dieppe

NOTE: Moncton area has also been designated Orange Phase by New Brunswick Public Health.

• Halifax area: Halifax, Dartmouth, Sackville and Bedford

High Alert Areas

Communities located where there is a spike in COVID-19 cases will be declared “high alert”. For these “high alert” locations, we will implement increased precautions. This approach allows us to protect residents and team members by controlling the flow of people in and out of our communities while continuing to allow visitors in communities not affected by the outbreak.

If a community is located in a “high alert” area, residents and families will receive notification from the management team at that location including information about precautions in place. Typically, precautions will be as follows and mainly affect visiting. These will be in place temporarily and assessed daily.

• For licensed long term care, memory care and assisted living buildings, all indoor, outdoor and off-site visits would be temporarily suspended with the exception of previously identified designated support people and palliative care visits.
• Residents would be permitted to leave the community to attend appointments and upon return, actively screened.
• For all other retirement living buildings, visits are permitted but must take place in the resident’s suite and visitors will be provided with a medical mask and actively screened when they arive.
• Residents may leave the building and will be actively screen upon return.
• Visitors coming from a high alert area will be restricted from entering any location outside the area.

As we respond to Wave 2, sometimes, we will proactively adopt protective measures before they become directives from public health bodies and this is always done with the health and safety of residents and team members as our guiding principle.

For questions or concerns about high alert areas, please contact a member of the management team at your community

The following areas have been declared “high alert”:

• Moncton area: Moncton, Riverview and Dieppe
• Saint John area: Saint John, Quispamsis

NOTE: Moncton and Saint John areas have been designated Orange Phase by New Brunswick Public Health.

• Halifax area: Halifax, Dartmouth, Sackville and Bedford

About High Alert Areas

Communities located where there is a spike in COVID-19 cases will be declared “high alert”. For these “high alert” locations, we will implement increased precautions. This approach allows us to protect residents and team members by controlling the flow of people in and out of our communities while continuing to allow visitors in communities not affected by the outbreak.

If a community is located in a “high alert” area, residents and families will receive notification from the management team at that location including information about precautions in place. Typically, precautions will be as follows and mainly affect visiting. These will be in place temporarily and assessed daily.

• For licensed long term care, memory care and assisted living buildings, all indoor, outdoor and off-site visits would be temporarily suspended with the exception of previously identified designated support people and palliative care visits.
• Residents would be permitted to leave the community to attend appointments and upon return, actively screened.
• For all other retirement living buildings, visits are permitted but must take place in the resident’s suite and visitors will be provided with a medical mask and actively screened when they arrive.
• Residents may leave the building and will be actively screen upon return.
• Visitors coming from a high alert area will be restricted from entering any location outside the area.

As we respond to Wave 2, sometimes, we will proactively adopt protective measures before they become directives from public health bodies and this is always done with the health and safety of residents and team members as our guiding principle.

For questions or concerns about high alert areas, please contact a member of the management team at your community.

Six of the 10 residents being cared for in our COVID-19 cohorting area at Tucker Hall are now considered recovered by Public Health. We expect the remaining residents to recover by the end of the week. Six of the seven Shannex employees who tested positive have also recovered and are cleared by Public Health and our Occupational Health team.

An outbreak of COVID-19 was declared at Parkland Saint John on November 20. 

“It’s a good day at Tucker Hall,” said Derek Green, Vice President of New Brunswick Operations. “This is an important milestone in our recovery from this outbreak, and we are looking forward to having all residents recover in the coming days. This would not have been possible without the tremendous support and selflessness of our dedicated team members at Tucker Hall, including those who volunteered to work exclusively in the cohorting area. Thank you for always putting residents first. I would also like to thank Public Health and the New Brunswick Provincial Rapid Management Team, clinical members of the Department of Social Development and our other community partners for their continued support.”

Public Health, the Medical Officer of Health and Shannex’s Infection Control Specialist determine when a resident has passed the infectious stage, is improving and is deemed well enough to be discharged from the cohorting area. As residents recover, there is a plan and process in place for them to be safely discharged from the cohorting area. Once all residents have recovered, the cohorting area will be decommissioned. This transition is expected to be completed by Friday, December 18.
 

When a COVID-19 outbreak was declared at Tucker Hall on November 20, a cohorting area was rapidly established on Simms Court, one of the neighbourhoods of the community. A cohorting area is a dedicated space that is equipped with everything needed to isolate and care for residents who test positive for COVID-19. It ensures the safety of other residents and team members at Tucker Hall.
Upon testing positive, residents were immediately transferred to the cohorting area where they are being cared for since by dedicated staff. All residents being cared for in our COVID-19 cohorting area at Tucker Hall are expected to be considered recovered by Public Health later this week and we have a plan to safely discharge them from the cohorting area.

Plan for Discharging Residents

Public Health, the Medical Officer of Health and Shannex’s Infection Control Specialist determine when a resident has passed the infectious stage, is improving and is deemed well enough to be discharged from the cohorting area.

• On day 14, following a positive diagnosis or date of symptom onset, a detailed assessment of the resident is done.
• The resident then remains on isolation precautions in their suite for an additional seven days to provide them time to physically recover and remain separate from the rest of the residents on Simms Court.

When the resident meets these criteria, they will be considered recovered and will be discharged from the cohorting area.

Decommissioning of Cohorting Area

When all residents are considered recovered and approved to be discharged from the cohorting area, it will be time to decommission the cohorting area.

• All rooms used in the cohorting area and all common areas of Simms Court will be professionally deep cleaned.
• All employees who have been working in the cohorting area will leave the workplace and start their 14-day isolation period.
• The physical barriers that were used as the walls of the cohorting area will be removed.

The decommissioning of the cohorting area at Tucker Hall is expected to be completed this week. For everyone at Tucker Hall, this will be another step toward a return to normal life in their community. Public Health will lift the outbreak status of Tucker Hall 28 days after the last case is identified

The past month has been challenging for employees and residents at Tucker Hall where a COVID-19 outbreak was declared on November 20. But Garda Bishop, an 87-year-old resident who tested positive for the virus, is focused on being grateful for the care she received and looking forward to being reunited with her family.

When Mrs. Bishop tested positive, she was quickly transferred to a cohorting area within Tucker Hall. In this area, she was cared for by dedicated staff who had volunteered to work only with COVID-19-positive residents. Despite having to get accustomed to a different environment, Mrs. Bishop said these team members were always there for her. “They made me feel so safe and comfortable. I was never scared. I don’t want to leave,” said Mrs. Bishop with a giggle. “The people take such good care of me here and they even keep me company while I enjoy my cup of tea at night.”

Terri Lynn Nelson is a Licensed Practical Nurse who usually works at our Thomas Hall nursing home in Fredericton. She was one of the employees who volunteered to care for COVID-19-positive residents. For her, this has been a career-defining journey. “Having the privilege to care for residents during such a challenging time has brought a whole new meaning to work I already loved,” said Terri Lynn Nelson. “I’ve developed deep relationships with residents and witnessed the support they provided to one another. They believed in themselves, that they would come through this stronger.”

Terri Lynn also acknowledges the team effort that’s been required to manage and prevent further spread of the virus at Tucker Hall. “The team is such an incredible family and I’m proud to be a member of that family, even if it’s just temporary.”

As for Mrs. Bishop, while it has been a journey, she’s glad to be considered recovered from COVID-19 by Public Health. “I’m happy to have recovered and I feel as good now as I was feeling before getting the virus,” said Mrs. Bishop. “Now, I can’t wait to see my family again, just in time for the holidays.”

The year 2020 has had many challenging days. Some of the hardest over the past few weeks. Through it all, our dedicated employees showed up with care and compassion in their hearts, driven forward by a commitment to resident safety and wellbeing. Together, we worked to protect our residents and each other. Something we could not accomplish on our own.

We are grateful for the understanding and cooperation from residents and families. We know it is difficult to comply with the many restrictions in place during this pandemic. We look forward to when we can easily be together again.

We commend our government partners for the difficult decisions they have made and the support they have provided throughout the first and second waves of the pandemic. This collaboration has helped us in controlling the outbreaks of COVID-19 we have faced. 

Thank you for your ongoing trust and support. We wish you a safe, healthy and peaceful holiday season, and a bright New Year.

Sincerely,
Jason Shannon
President and COO
Shannex Incorporated

Residents at Parkland Saint John will receive the Moderna vaccine at clinics scheduled for tomorrow, January 15, 2021.

The announcement was made by Dr. Russell at a media briefing today. Vaccine recipients will include Tucker Hall residents who live in the Mayflower Court, Simms Court and Rockwood Court neighbourhoods, and all residents who live at Carleton Hall, Howe Hall and Millidge Hall.

“We are grateful to Public Health for prioritizing residents in our Parkland Saint John community,” said Derek Green, Vice President, N.B. Operations. “We understand this may be disappointing to those who are unable to receive the vaccine at this time, but we know Dr. Russell and her team are doing their best to make decisions about vaccines with the safety of residents in mind. We must trust that it will happen as soon as it is safe to do so and we will be ready.”

Vaccine clinics will begin tomorrow morning and we have communicated information to all residents and families about how these will unfold.

It is our privilege to care for the most vulnerable people in our communities. We recognize that this comes with a great responsibility to safeguard their health and wellness and we appreciate that we will have the COVID-19 vaccine as another layer of protection at Parkland Saint John.

COVID-19 Update – February 16, 4:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.

Today, we are pleased to report that Public Health has officially declared the COVID-19 outbreak at Tucker Hall over. It has been 28 days since the last positive case was identified in our community.

We would like to thank the entire team at Tucker Hall and Parkland Saint John for their continued efforts and dedication to caring for residents during the last few months. By following rigorous infection prevention and control measures and supporting each other they have been able to get through the difficult last few months.

We would also like to take this opportunity to thank the PROMT team, Social Development team members and our community partners who provided support onsite or from a distance, thank you for being there when we needed you the most.

And to the residents and families, thank you for your patience and encouragement. Our team could not have done what needed to be done without your support and for that, we are forever grateful.

While the outbreak is over, our efforts won’t stop here. Our team is committed to continuing to work together and follow all Public Health directives to protect everyone at Parkland Saint John.

 COVID-19 Update – February 4, 10:30 a.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
We are pleased to report that all results for testing of residents and employees at Tucker Hall that occurred on Monday, February 1, 2021 were returned negative by Public Health. These are the fourth consecutive test results with no new cases identified. There are currently no active cases in Tucker Hall.
 Following direction from Public Health, residents and employees of Tucker Hall will be retested early next week. The outbreak status of Tucker Hall will be lifted 28 days after the last case was identified. In the meantime, we continue to work closely with Public Health to ensure precautions are in place to protect our community.

We are grateful for our dedicated team members, the Social Development team, Public Health and the PROMT team, and other community partners who have been working alongside us to manage this outbreak during the last few months. Thank you for your compassion, and for caring for residents and supporting each other during this challenging time.

COVID-19 Update – January 27, 5 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
We are sad to report that yesterday, we experienced another loss at Lily Court. One of our beloved residents who had tested positive for COVID-19 has passed away. 

“This is a heartbreaking loss for everyone at Lily Court,” said Derek Green, Vice President, New Brunswick Operations. “We join our resident’s family and friends in their grief and offer our sincerest condolences for the loss of their loved one.”

We are sharing this news following conversations and with the permission of the resident’s family to honour their life and because they were a member of our Lily Court community during this difficult time. Our reporting of this information is not a comment on the status of the resident’s illness or their cause of death. 

Personal calls were made to each Lily Court family today and we have shared an update with our internal community of residents, families, and employees at Parkland Saint John. We will also hold virtual calls with residents and families of Tucker Hall to allow them to spend time together with members of our team.  

Testing Update
We have now received all test result numbers back from Public Health for Monday’s testing round, and no new cases have been identified. The current number of active cases is one resident and two employees.

The acts of kindness shown to us by our community have been extraordinary and we want to express our gratitude. We feel your encouragement and it means the world to our team. 

Note to media: We have also recently been made aware that one of the Lily Court deaths reported by us on Sunday, January 24 has now been determined to be a death as a result of underlying complications including COVID-19.

COVID-19 Update – January 24, 4:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
We are saddened to share the news that two residents of Lily Court who had tested positive for COVID-19 have passed away.  

One resident passed on Thursday, January 21, and the second resident passed on Friday, January 22. 
“During this time, we have said goodbye to so many without the opportunity to celebrate their lives and the freedom to grieve together,” said Derek Green, Vice President, New Brunswick Operations. “These two families have also had to deal with the added worry of losing a loved one related to COVID-19 and we join with our Lily Court community in extending our collective condolences for their losses.”

We have been in direct contact with Lily Court families individually by phone to make them aware of this news and we plan to spend time with them together on a virtual call to listen and maintain our open dialogue. 

Reporting on COVID-19
Reporting on whether a resident has passed due to COVID-19 is sometimes complicated because we need to work with multiple healthcare partners. Communicating openly with our residents, families and employees is a priority at Shannex and we understand that the delay in communicating the details may create some confusion, and we apologize for this. 

We know that these are difficult times for everyone, and we wholeheartedly believe that the life of every resident who passes away in our communities should be honoured. It has been difficult for families, and for our team members, to appropriately celebrate the lives of the residents. It is our intention to pay tribute to those we have lost at some point in the future, in some way that is appropriate. 

Testing Update
We have received all results back from Public Health for resident and employee testing conducted on Thursday, January 21 at Tucker Hall. Since our last update, no new cases were identified. The number of active cases at Tucker Hall consists of two residents and three employees as some cases are now considered resolved. Residents and employees of Tucker Hall will be retested early next week. 

We would like to thank the community for the support that has been shown to Tucker Hall residents, families and employees during this difficult time. We are grateful for the parade of first responders who drove by our community on Friday to show their respect and support for us. We will never forget this kind gesture. 

COVID-19 Update – January 20, 8:30 p.m.: Outbreak at Parkland Saint John

The following is an update to our web post from January 19, 2021.

We have received all results back from Public Health for resident and employee testing conducted on Monday, January 18 at Tucker Hall. Other than the one new employee case identified yesterday, all other results were returned negative. The number of active cases at Tucker Hall is 14 residents and 7 employees.

Residents and employees of Tucker Hall will be retested again later this week. 

We will continue to provide updates on the situation.

COVID-19 Update – January 19, 9:30 p.m.: Outbreak at Parkland Saint John

Today, we are sad to report that we experienced another loss. One of our residents from Lily Court at Tucker Hall who had previously tested positive for COVID-19 has passed away.  

“This is another sad day at Tucker Hall, and we offer our sincerest condolences to our resident’s loved ones at this difficult time,” expressed Derek Green, Vice President, New Brunswick Operations.

“Residents, families and team members at Lily Court have a special bond because of the unique nature of this neighbourhood. Today, they mourn together for the loss of a very special member of their community.”   

Earlier today, we reached out personally to each Lily Court family to share this news and we will be spending time together on a virtual call tomorrow. This will be an opportunity to listen to their concerns and to answer any questions they may have. For our team members, we have arranged for counselling to be available onsite through our Employee and Family Assistance Program (EFAP). Support can also be accessed on an individual basis.

Not all results for resident and employee testing conducted yesterday at Tucker Hall have been returned from Public Health. So far, one new positive employee case has been identified. We will provide another update once we have all of the results. The number of active cases at Tucker Hall is 14 residents and 10 employees. 

Retesting will take place again later this week for all residents and employees of Tucker Hall. 

We want to express our most sincere gratitude to our greater community who continue to support us during these difficult times. Thank you to our dedicated and compassionate team members, to Public Health and members of the PROMT team, to Social Development and to our other trusted partners. A very special message of gratitude to our Tucker Hall residents and families for their patience and continued support.

COVID-19 Update – January 15, 7:00 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
All results for resident and employee testing conducted yesterday at Tucker Hall have been returned from Public Health. One new positive resident case has been identified. All other outstanding results were returned negative. This brings the number of positive cases at Tucker Hall to 15 residents and nine employees. Two employee cases are now considered recovered.

Following Public Health direction, regular retesting for all residents and employees of Tucker Hall will continue next week. Retesting is how we have been able to identify positive cases for individuals with no symptoms and control further spread of the virus.

We would like to express our sincere thanks to our dedicated team for being a constant source of comfort and support for residents during these challenging times. We are also grateful to members of the PROMT team, and clinical team members from Social Development and our other community health partners. We truly appreciate their ongoing collaboration and support.

We will continue to provide updates on this situation.

COVID-19 Update – January 14, 5:30 p.m.: Outbreak at Parkland Riverview

The following is an update related to an outbreak of COVID-19 at our Parkland Riverview community.
We are pleased to report that all results for resident and employee testing at Canterbury Hall completed Tuesday, January 12 have been returned negative. We are and will continue to work closely with Public Health and will schedule additional retesting for next week.

As a precaution, residents at Canterbury Hall will continue to isolate in their suites and be supported by our team members who are keeping them engaged and connected with their loved ones.

We are grateful for our Parkland Riverview team members and the New Brunswick Provincial Rapid Management Team (or PROMT team). Together, we have worked hard to protect our community.

We will continue to provide updates as more information is available.

COVID-19 Update – January 13, 1:30 p.m.: Outbreak at Parkland Saint John

We have some additional sad news to share this morning. Another resident from Lily Court has passed away.

“This has been a tragic time for everyone at Tucker Hall, especially for the families of those we have lost,” said Derek Green, Vice President, New Brunswick Operations.  “We were privileged to be part of their lives. Each of them was a special member of our community and we will feel their loss greatly.”

We have been in direct contact with Lily Court families. We spoke with them individually by phone and last night, we spent time with them together on a Zoom call to listen to their concerns and answer their questions. We know this is a difficult time for them and everyone in our Tucker Hall community.

We have now received all results back from Public Health for testing of residents and employees of Tucker Hall that occurred Monday. Three new positive resident cases and one additional employee case have been identified. The current number of active cases at Tucker Hall is 14 residents and 11 employees.

We want to thank the community for the ongoing support we have received. We are deeply appreciative of the dedication of our staff, the support of our residents and families and the assistance we have received from our health partners.

COVID-19 Update – January 12, 2:30 p.m.: Outbreak at Parkland Saint John

Today, we are sad to report that two of our residents from Lily Court at Tucker Hall who had previously tested positive for COVID-19 have passed away.

We offer our sincerest condolences to the loved ones of both residents at this difficult time. Our hearts ache for the Lily Court community which is a close-knit group of residents, families and team members. As well-loved members of this neighbourhood, these residents will be greatly missed by everyone.

“I have had the opportunity to speak with the family and there are no words that can ease the pain they are feeling,” expressed Jason Shannon, President and COO, Shannex Inc. “We know, even in normal circumstances, the void this leaves, but it’s worse in a pandemic because they could not spend quality time with their loved one in their final days. This is very difficult for the family and it is difficult for our team members who delivered their care. We are thinking of them during this time.”

Lily Court residents who have tested positive are being cared for by our team members who are also mourning this loss but remain a source of strength and support for these residents and each other.
We are grateful to the community for the support we have received.

COVID-19 Update – January 9, 9:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.

All results for resident and employee testing conducted yesterday at Tucker Hall have been returned from Public Health. One new positive resident case and two additional employee cases have been identified. All other outstanding results were returned negative. This brings the number of positive cases at Tucker Hall to 14 residents and ten employees.

Retesting will take place on Monday, January 11 and again on Thursday, January 14. Regular retesting will allow us to diagnose cases for residents or employees who are not experiencing symptoms.

We realize these are challenging times and would like to thank our team for their perseverance and the many acts of caring kindness they show residents everyday as we continue to navigate these difficult times together.

We will continue to provide updates on this situation.

COVID-19 Update – January 8, 6:30 p.m.: Outbreak at Parkland Riverview

The following is an update related to an outbreak of COVID-19 at our Parkland Riverview community.
We are pleased to report that we have been informed by Public Health that all results from Canterbury Hall testing done yesterday, January 7 have been processed and have all been returned negative, for both residents and employees.

As a precaution, residents at Canterbury Hall will continue to isolate in their suites and be supported by our team members who are keeping them engaged and connected with their loved ones.

We are and will continue to work closely with Public Health throughout this process. Further retesting will take place next week.

We are grateful for the support of our dedicated team members as we navigate these challenging times together. We also appreciate the support we are receiving from the New Brunswick Provincial Rapid Management Team (or PROMT team).

We will continue to provide updates as more information is available.

COVID-19 Update – January 8, 6:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
Since our last update, we have been notified by Public Health of two new positive resident cases and one additional employee case. This brings the number of positive cases identified at Tucker Hall to 13 residents and eight employees. The employee is now isolating at home and being supported and followed by our Occupational Health team and Public Health.

All residents of Tucker Hall will continue to isolate in their suites with support from our team. Residents are also receiving onsite support from a team of social workers from the Department of Social Development. Dedicated to each neighbourhood at Tucker Hall, social workers are providing emotional and social support as well as companionship to residents.

Retesting is how we have been able to identify positive cases for individuals with no symptoms and control further spread of the virus. Following Public Health direction, all residents and employees of Tucker Hall were retested yesterday. Anyone with a positive test result will be notified immediately and it will be our priority to communicate with all individuals about their test results as soon as they are available.

We want to thank our dedicated and compassionate team at Parkland Saint John for continuing to put residents first. We also appreciate the ongoing support from Public Health, the PROMT team and our other community partners.

We will continue to provide updates on this situation.

COVID-19 Update – January 7, 3:00 p.m.: Outbreak at Parkland Riverview

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
We have been informed by Public Health that an employee at Canterbury Hall, an Assisted Living (Special Care) community in Riverview, N.B., has tested positive for COVID-19. Public Health is now involved and providing direction.

The management team is receiving support from our Shannex COVID-19 Response Team, which includes our Infection Prevention and Control Specialist and Occupational Health, Safety and Wellness team members. Together, they will ensure all residents and team members are following proper precautions with their health and safety as our highest priority.

As a precautionary measure, all residents of Canterbury Hall are currently isolating in their suites. Testing of all residents and employees of Canterbury Hall will take place today. Anyone with a positive test result will be notified immediately and it will be our priority to communicate with all individuals about their test results as soon as they are available.

We continue to have comprehensive precautions in place that all employees must follow including active screening with temperature checks, the use of masks and other personal protective equipment, proper hand hygiene and physical distancing.

Our entire organization continues to be focused on supporting our communities though this difficult time. We have communicated this news to all employees and to all residents and families and will continue to provide updates as more information is available.

COVID-19 Update – January 6, 9:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
We have received all results from testing of residents and employees yesterday. Since our last update, there have been no additional positive test results for residents and we received three new positive employee test results. This brings the number of positive cases identified at Tucker Hall to 11 residents and seven employees. This update has been shared with all residents, families and employees at Tucker Hall.

Retesting is scheduled for Friday, January 8, 2021. All residents of Tucker Hall will continue to isolate in their suites  and our team members are supporting them with activities and facilitating opportunities to connect with their loved ones through telephone or virtual calls.

We continue to draw strength from the resilience of our residents. They inspire us everyday.

We are grateful for our dedicated team members and our health care partners who are working alongside us to manage this outbreak.

We will continue to provide updates on this situation.

COVID-19 Update – January 5, 9:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
Residents and staff of Tucker Hall were tested today, and we are beginning to receive results. Since our last update, we have received 10 new positive resident test results and three new positive employee results. This brings the number of positive cases identified at Tucker Hall to 11 residents and four employees. We expect we will continue to receive results until tomorrow evening. All positive resident cases so far are on Lily Court. Families of residents who tested positive have been contacted and it will be our priority to communicate with all individuals about their test results as soon as we receive a full report.

This is upsetting news for our Parkland Saint John community. The residents and families of Tucker Hall have endured a great deal and we are saddened that they must go through this time of uncertainty and isolation, but we are here with them. We have a committed, compassionate and courageous team at Tucker Hall and we will not waiver in our responsibility to support our residents and each other.

All residents of Tucker Hall are currently isolating in their suites with support from our team members and our employees who tested positive are being supported and followed by our Occupational Health team and Public Health. We continue to work closely with Public Health to conduct contact tracing and determine when re-testing for our residents and employees will next take place.

We will continue to provide updates on this situation.

COVID-19 Update – January 5, 10:30 a.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
We have been informed by Public Health that one employee and one resident have tested positive for COVID-19 at Tucker Hall. Together with Public Health we are actively investigating and conducting thorough contact tracing.

As a precautionary measure, all residents of Tucker Hall are currently isolating in their suites. Retesting of all residents and employees of Tucker Hall will take place today. Anyone with a positive test result will be notified immediately and it will be our priority to communicate with all individuals about their test results as soon as they are available. Visitation to Tucker Hall is not permitted at this time.

“This is disappointing news for everyone at Tucker Hall, but especially for residents and families who have already suffered as a result of the first phase of this outbreak,” said Derek Green, Vice President, New Brunswick Operations. “This virus has been incredibly difficult to fight, but we are working closely with our partners at Public Health and we are doing everything we can to protect our community and get beyond this so families can safely be together again.”

Comprehensive precautions remain in place for all employees including active screening with temperature checks, the use of masks and other personal protective equipment, proper hand hygiene and physical distancing.

We will continue to provide updates on this situation.

COVID-19 Update – December 30, 8:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
We have received all results for the retesting of Simms Court residents and employees that occurred on Tuesday, December 29 and no new cases were identified by Public Health.

The outbreak status of Tucker Hall will be lifted 28 days after the last case was identified. Until then, our team will continue to work closely with Public Health to ensure precautions are in place to protect our community. We are also working together on a plan to welcome even more designated support persons back into our community to visit their loved ones. More details will be shared directly with residents and families in the coming days.

We want to express our most sincere gratitude to everyone who supported us during the last few weeks. From our frontline staff, to our housekeepers and kitchen team, to the maintenance team, the recreation and support staff, Public Health and members of the PROMT team, to our management team, and our community partners, thank you for always putting residents first. And to our valued families, thank you for your patience. We will forever be grateful for your support.

COVID-19 Update – December 16, 8:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
We have received all results for the retesting of Tucker Hall residents and employees that occurred on Tuesday, December 15 and no new resident case was identified by Public Health. One new case was identified for an employee working in the cohorting area. We are actively investigating with Public Health and the individual is now being supported and followed by our Occupational Health team and Public Health.

There has been a total of 20 confirmed cases at Parkland Saint John: 11 residents, eight employees and one non-Shannex employee.

We are pleased to report that nine of the 10 residents being cared for in our COVID-19 cohorting area at Tucker Hall are now considered recovered by Public Health. In addition, six of the eight Shannex employees who tested positive have also recovered and been cleared by Public Health and our Occupational Health team.

Retesting has been vital in helping us identify positive cases for individuals with no symptoms and control further spread of the virus. Following Public Health direction, all residents and employees of Simms Court will be retested on Thursday, December 17. Anyone with a positive test result will be notified immediately and it will be our priority to communicate with all individuals about their test results as soon as they are available.

We would like to express our most sincere appreciation to our dedicated and compassionate personnel and members of the PROMT team. We truly appreciate their ongoing support and collaboration.

We will continue to provide updates on the situation.

COVID-19 Update – December 13, 2:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
We have received all results from Public Health for the retesting of Simms Court employees at Tucker Hall that was done on Friday, December 11. One new case was identified for an employee working in the cohorting area. We are actively investigating with Public Health and the individual is now being supported and followed by our Occupational Health team and Public Health.

While this is unsettling news, it proves once again the importance of retesting as the incubation period for this virus is particularly long. Following direction from Public Health, Tucker Hall residents and employees will be retested on Tuesday, December 15.

Currently, we have 10 residents in the cohorting area who are being cared for by our dedicated team members. Unfortunately, one of our residents in the cohorting area passed away from complications unrelated to COVID-19. We extend our sincere condolences to the family of this Tucker Hall community member.

There has been a total of 19 confirmed cases at Parkland Saint John: 11 residents, seven employees and one non-Shannex employee. Five Shannex employees have recovered and been cleared by Public Health and our Occupational Health team to return to work this week.

We are working closely with Public Health and have a plan to safely discharge residents from the cohorting area when they have fully recovered.

We are grateful for our team members’ continued dedication and we would also like to express our ongoing appreciation for the support and collaboration of our health care partners.
We will continue to provide updates on the situation.

COVID-19 Update – December 10, 5:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
We have now received all results from Public Health for testing done at Tucker Hall on Tuesday, December 8 and we are pleased to report that all results for residents and employees of Tucker Hall have been returned negative. One new case was identified for a non-Shannex employee who was supporting the site.

Currently, there is a total of 18 confirmed cases at Parkland Saint John: 11 residents, six employees and one non-Shannex employee. Two Shannex employees have recovered and have been cleared by Public Health and our Occupational Health team to return to work later this week. The residents who tested positive continue to be cared for by our dedicated team members in a cohorting area located on Simms Court.

We have begun discussions with Public Health about how we will safely discharge residents from the cohorting area when they have fully recovered.

We will continue to provide updates on the situation.

COVID-19 Update – December 5, 8 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
This afternoon, we received notification from Public Health that a resident at Tucker Hall has tested positive for COVID-19. The resident, who has tested negative during other rounds of tests, became symptomatic earlier today.

The family of the resident who tested positive has been contacted and the resident was immediately moved to the cohorting area. Our team is working closely with Public Health to conduct contact tracing and take all steps to protect our community. We have no other pending COVID-19 test results at Tucker Hall at this time. All residents and employees at Tucker Hall are scheduled to be retested by Public Health on Tuesday, December 8, 2020. Retesting has allowed us to identify confirmed cases of individuals who had no symptoms which is helping prevent further spread of the virus.

Today, we also received results from retesting of residents and employees at Carleton Hall on Friday, December 4. All results were returned negative.

At this time, we currently have at total of 17 confirmed cases: 11 residents and five employees at Tucker Hall, and one employee at Carleton Hall. The residents who tested positive continue to be cared for by our dedicated team members in a cohorting area located on Simms Court.

We will continue to provide updates on the situation.

COVID-19 Update – December 3, 12:00 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
Last night, we were informed by Public Health that all results from Tucker Hall testing done on Tuesday, December 1, have been processed. We are pleased to report that all results for residents of Tucker Hall were returned negative.

On the employee side, one new case was identified for an individual who has been out of the workplace and self-isolating since November 24 for being a close contact of a previously confirmed case. The employee will continue to be supported and followed by our Occupational Health team and Public Health.
At this time, we currently have at total of 16 confirmed cases: 10 residents and five employees at Tucker Hall, and one employee at Carleton Hall. The residents who tested positive continue to be cared for by our dedicated team members in a cohorting area located on Simms Court.

Our team is in discussion with Public Health about re-testing and will continue to work closely with them, the New Brunswick Provincial Rapid Management Team (or PROMT team), clinical members of the Department of Social Development and other community partners to ensure precautions are in place to protect our community. We would like to thank all of them and the entire team at Parkland Saint John for continuing to do their part in helping us prevent further spread of the virus.

We will continue to provide updates on the situation.

COVID-19 Update – December 2, 10 a.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
Last night, we were informed by Public Health that all test results from Howe Hall and Millidge Hall testing done on Monday, November 30 had been processed. We are pleased to report that all results were returned negative.

At this time, we currently have at total of 15 confirmed cases: 10 residents and four employees at Tucker Hall and one employee at Carleton Hall. The residents who tested positive continue to be cared for by our dedicated team members in a cohorting area located on Simms Court.

We are awaiting results from testing at Tucker Hall on Tuesday, December 1 and are expecting these within 24 hours. Anyone with a positive test result will be notified immediately and it will be our priority to communicate with all individuals about their test results as soon as they are available.

We will continue to provide updates on the situation.

COVID-19 Update – December 1, 5 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
There has been no change in the number of positive cases at Parkland Saint John since our last update. We currently have a total of 15 confirmed cases: 10 residents and four employees at Tucker Hall, and one employee at Carleton Hall. The residents who tested positive continue to be cared for by our dedicated team members in a cohorting area located on Simms Court.

Retesting continues at Parkland Saint John. Residents and employees at Howe Hall and Millidge Hall were retested yesterday, November 30, 2020. Today, residents and employees at Tucker Hall were retested.

We are awaiting test results. Anyone with a positive test result will be notified immediately and it will be our priority to communicate with all individuals about their test results as soon as they are available.

Re-testing is important. It is how we have been able to identify positive cases for individuals with no symptoms and control further spread of the virus. Our team continues to work closely with Public Health to ensure precautions are in place to protect our community and plan for additional testing.

Our dedicated and compassionate team members continue to work hard during this challenging time and we are grateful to them. We would also like to express our ongoing appreciation for the support and collaboration of the New Brunswick Provincial Rapid Management Team (or PROMT team).

We will continue to provide updates on the situation.

COVID-19 Update – November 28, 9 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
Yesterday, testing was completed for all residents and employees at Tucker Hall and Carleton Hall. While not all results are in yet, we have been notified of six additional cases. This includes two employees and four residents at Tucker Hall. All of these people tested negative on November 20 and November 24 but tested positive following the re-test done on November 27.

As of 8:00 p.m. tonight, there are a total of 15 confirmed cases at Parkland Saint John. Five employees and 10 residents.

The residents who tested positive have been moved to a cohorting area located inside Tucker Hall where they are being cared for by team members dedicated to caring only for residents in this area. The cohorting area is equipped with everything needed to isolate residents who test positive for COVID-19 and has a separate entrance and exit to control the flow of people and supplies into and out of the area. All other residents at Parkland Saint John continue to isolate in their suites with full support from our team.

Families of residents who tested positive have been contacted and it will be our priority to communicate with all individuals about their test results as soon as we receive a full report.

Our team continues to work closely with Public Health to ensure precautions are in place to protect our community and plan for additional testing. Re-testing is important. It is how we have been able to identify positive cases for individuals with no symptoms and control further spread of the virus. We are in discussion with Public Health about when re-testing for residents and employees will take place next.

We are grateful for our dedicated team members who continue to support residents as we navigate these challenging times together. We also appreciate the ongoing support we are receiving from the New Brunswick Provincial Rapid Management Team (or PROMT team).

We will continue to provide updates on the situation.

COVID-19 Update – November 27, 4:30 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
Since our last update, no new cases of COVID-19 have been reported at Parkland Saint John.
As of today, there are nine confirmed cases: two positive employees at Tucker Hall, one positive employee at Carleton Hall and six positive resident cases at Tucker Hall.

All residents at Parkland Saint John continue to isolate in their suites with full support from our team. Our focus is ensuring residents have what they need and are staying active, and we are helping with connections to their families and friends through video or phone calls.

Retesting of all employees and residents of Carleton Hall and Tucker Hall took place today. We anticipate receiving updated test results from Public Health within 24 hours. Anyone with a positive test result will be notified immediately and it will be our priority to communicate with all individuals about their test results as soon as they are available.

We want to extend our sincere gratitude to our dedicated team members at Parkland Saint John, to the New Brunswick Provincial Rapid Management Team (or PROMT team) who remain onsite and to the Department of Social Development for their continued support.

We will continue to provide updates on the situation.

COVID-19 Update – November 25, 8 p.m.: Outbreak at Parkland Saint John

The following is an update related to an outbreak of COVID-19 at our Parkland Saint John community.
Since our last update, we have two additional employee cases, one at Tucker Hall (nursing home) and one at Carleton Hall (a retirement living building), and three additional resident cases at Tucker Hall.
That brings the total to two positive employees at Tucker Hall, one positive employee at Carleton Hall and six positive resident cases at Tucker Hall.

All residents at Parkland Saint John continue to isolate in their suites with support from team members to monitor their health and facilitate safe recreation activities, in-room exercises and connections with family members through video or phone calls.

Our team continues to work closely with Public Health to conduct contact tracing and take all steps to protect our community. This includes retesting for residents and employees at Parkland Saint John. Retesting took place yesterday for Tucker Hall and is scheduled Friday for Carleton Hall. It will be our priority to communicate with all individuals about their test results as soon as they are available.

We are grateful for the support of our dedicated team members at Parkland Saint John and for our community health partners at the Department of Social Development, Department of Health and Public Health.

We will continue to provide updates on the situation.

COVID-19 Update – November 22, 6:30 p.m.: Outbreak at Parkland Saint John – No Additional Cases at This Time

The following is an update related to an outbreak of COVID-19 at Tucker Hall in our Parkland Saint John community.

On November 20, all employees and residents at Parkland Saint John were tested. As per the New Brunswick government news release this afternoon, all test results have been processed and we have been notified of all positive results at this time.

As of today, we have one positive employee case and three positive resident cases. Families of residents who tested positive have been contacted and we are communicating with their loved ones regularly.
We are awaiting individual information confirming the negative test results. As soon as we have this report, we will be communicating with all other residents and families.

We will continue to provide updates on the situation.

COVID-19 Update: November 22, 2pm – Outbreak at Parkland Saint John – No Additional Cases at This Time

The following is an update related to an outbreak of COVID-19 at Tucker Hall in our Parkland Saint John community.

At this time, this location has one employee case and three resident cases.

On November 20, all employees and residents at Parkland Saint John were tested.

Families of our residents who tested positive have been contacted.

Not all test results from those tested have been returned at this point in time. Anyone with a positive test result will be notified immediately.

We anticipate receiving updated test results from Public Health later this afternoon and will contact families as soon as we receive a full report confirming results for each individual tested.

We will provide another update on the situation later today.

COVID-19 Update: 6 p.m. November 21 – Outbreak at Parkland Saint John – No Additional Cases at this Time

We are experiencing an outbreak of COVID-19 at Tucker Hall in our Parkland Saint John community.

Yesterday, all employees and residents at Parkland Saint John were tested.

One employee case was reported yesterday, and three new resident cases were reported earlier today.
We have continued to receive updated test result numbers indicating no additional positive cases at Tucker Hall as of 6 p.m. We are committed to contacting families as soon as we receive a full report confirming results for each individual tested.

Families of our residents who tested positive have been contacted.
Not all test results from those tested yesterday have been returned at this point in time; however, we expect to receive additional results throughout the day tomorrow. Anyone with a positive test result will be notified immediately.

We will provide an overall update on the situation tomorrow.

COVID-19 Update: November 21, 2020 – Outbreak at Parkland Saint John

We are experiencing an outbreak of COVID-19 at Tucker Hall in our Parkland Saint John community. Yesterday, all employees and residents at Parkland Saint John were tested. As of 9:30 a.m., we have four active cases at Tucker Hall.One employee case was reported yesterday. Three new resident cases have been reported so far today. Not all test results from those tested yesterday have been returned at this point. Families of our residents who tested positive have been contacted. We expect to receive additional test results throughout the day today. Anyone with a positive test result will be notified immediately.We will provide an overall update on the situation later today.

We have been notified by Public Health that an employee at Tucker Hall, a licensed long term care community in Saint John, N.B., has tested positive for COVID-19. Public Health is now involved and providing direction. All residents and team members at this location are being been tested.

The management team is receiving support from our Shannex COVID-19 Response Team, which includes our Infection Prevention and Control Specialist and Occupational Health, Safety and Wellness team members. Together, they will ensure all residents and team members are following proper precautions with their health and safety as our highest priority. We have no other active cases of COVID-19 at this time. Our entire organization continues to be focused on supporting our communities though this difficult time. We have communicated this news to all employees and to all residents and families at each location and will continue to provide updates as more information is available.For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below. Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

For organizational updates and questions about our pandemic response:

Information line: 1-877-541-0835

Email: ipac@shannex.com

COVID-19 Community Report: Ontario as of May 11 at 7:30pm

The following is an update related to an outbreak of COVID-19 at one of our Ontario communities, Parkland on the Glen in Mississauga.

We are pleased to report that Public Health has officially declared the COVID-19 outbreak over.
While this is welcome news for everyone, we continue to collaborate with Public Health as we move forward. Safety is our main priority, and we are committed to continuing to work together to protect everyone at Parkland on the Glen.

Thank you to our community, residents, our Parkland on the Glen team and Peel Public Health for all of their support and patience as we worked through this challenging time.

COVID-19 Update – May 8 at 2:00pm: Outbreak at Parkland on the Glen

The following is an update related to an outbreak of COVID-19 at one of our Ontario communities, Parkland on the Glen in Mississauga.

We have received all test results from resident re-testing held earlier this week and all were returned negative.

We are working closely with Public Health on next steps and are now permitted to ease restrictions including welcoming some residents out of isolation and re-opening our dining room on Sunday, May 9. We have comprehensive infection prevention and control measures in place to keep everyone safe during this transition.

Essential visitors are permitted at this time and must follow our infection prevention and control protocols including wearing PPE where required, performing proper hand hygiene, wearing a mask and physical distancing.

We will continue to update on this situation.

COVID-19 Update – May 1 at 6:30pm: Outbreak at Parkland on the Glen

The following is an update related to an outbreak of COVID-19 at one of our Ontario communities, Parkland on the Glen in Mississauga.

All residents were tested at Parkland on the Glen on Wednesday, April 28. We are pleased to report that all results were returned negative by Public Health. Employees are tested regularly at our weekly serial testing clinics.

Following direction from Public Health, residents will be retested on Monday, May 3.

Essential visitors are permitted at this time and must follow our infection prevention and control protocols including wearing PPE where required, performing proper hand hygiene, wearing a mask and physical distancing.

We will continue to update on this situation.

COVID-19 Community Report: Ontario as of April 27 at 7:30pm

The following is an update related to an outbreak of COVID-19 at one of our Ontario communities, Parkland on the Glen in Mississauga.

We have received notification from Public Health of two positive test results: one resident and one third party essential care worker.

We are working closely with Public Health and our team is receiving support from our Shannex COVID-19 Response Team, which includes our Infection Prevention and Control Specialist and Occupational Health, Safety and Wellness team members. Anyone who has been identified as a contact by either Public Health or our team has been notified directly.

While Parkland on the Glen residents and employees have had an opportunity to receive both their first and second dose of the COVID-19 vaccine, we have placed additional residents under isolation as a precaution at this time. Only essential visitors (support workers and caregivers) are permitted to visit in our communities. We are not accepting visitors.

We have shared this news with our community including residents, families and team members and are committing to keeping them updated as the situation evolves.

Keeping our Community Safe

In addition to physical distancing, masking, personal protective equipment, hand hygiene and active screening for symptoms, we have measures that place stricter controls on the flow of people in and out of our buildings.

• Only essential visitors, those who are providing direct care and support to our residents, are permitted to visit our location.
• Employees participate in weekly COVID-19 testing, on top of the daily screening protocols (temperature check, symptom monitoring, travel and potential exposure) before entering the workplace.
• Essential visitors providing care to our residents are invited to participate in our serial testing.

We will continue to share updates on this situation.

COVID-19 Community Report: Ontario as of February 25, 2pm

The following is an update related to an outbreak of COVID-19 at one of our Ontario communities.

Parkland on Eglinton West
We have no active cases of COVID-19. At the direction of Public Health, we remain on outbreak status.

Keeping our Communities Safe
In addition to physical distancing, masking, appropriate PPE, hand hygiene and active screening for symptoms, we have measures that place stricter controls on the flow of people in and out of our buildings. These include:

• Only essential visitors, those who are providing direct care and support to our residents, are permitted to visit our locations in Ontario.
• Employees participate in weekly COVID-19 testing, on top of the daily screening protocols (temperature check, symptom monitoring, travel and potential exposure) before entering the workplace.
• Essential visitors providing care to our residents are invited to participate in our serial testing.
• Regular visitors such as employees and essential visitors are required to provide a negative COVID-19 test result within the last 14 days upon entry into the buildings.

COVID-19 Community Report: Ontario as of February 18, 12:30pm

The following is an update related to outbreaks of COVID-19 at our Ontario communities.

Parkland on the Glen
We are pleased to report that Public Health has officially declared the COVID-19 outbreak at our location over.

While the outbreak is over, our team members remain vigilant and are committed to continuing to work together and follow all Public Health directives to protect everyone at Parkland on the Glen.
We would like to thank our dedicated team members who worked so hard to protect our community. We are also grateful for the support and encouragement of our residents and families who placed their trust in us during this difficult time.

Parkland on Eglinton West
Since our last update, one new employee case has been identified. Currently, we have one active case of COVID-19.

Some residents are isolating in their suites with service and care support during this time.

Keeping our Communities Safe
In addition to physical distancing, masking, appropriate PPE, hand hygiene and active screening for symptoms, we have measures that place stricter controls on the flow of people in and out of our buildings. These include:

• Only essential visitors, those who are providing direct care and support to our residents, are permitted to visit our locations in Ontario.
• Employees participate in weekly COVID-19 testing, on top of the daily screening protocols (temperature check, symptom monitoring, travel and potential exposure) before entering the workplace.
• Essential visitors providing care to our residents are invited to participate in our serial testing.
• Anyone who has been to a ‘high alert’ community or has been in contact with someone who has been to a high alert area is restricted from visiting. At this time, we have identified Barrie as one of these locations.
• Regular visitors such as employees and essential visitors are required to provide a negative COVID-19 test result within the last 14 days upon entry into the building.

COVID-19 Community Report: Ontario as of February 11, 12:30pm

The following is an update related to outbreaks of COVID-19 at our Ontario communities.

Parkland on the Glen
We have three active employee cases at Parkland on the Glen.

Some residents continue to isolate in their suites with full care and service support from our team members.

Parkland on Eglinton West
Since our last update, two new cases have been identified, one resident and one essential caregiver.
Currently, we have four active cases of COVID-19: three residents and one essential caregiver supporting our site.

As a precaution, all residents are isolating in their suites until further notice. Our team members are providing service and care support during this time.

Vaccinations

Beginning today, residents at both locations will receive their second dose of the Moderna vaccine.

Employees will also begin to receive their second dose of the Pfizer vaccine this week.

Keeping our Communities Safe
In addition to physical distancing, masking, appropriate PPE, hand hygiene and active screening for symptoms, we have introduced increased measures that place stricter controls on the flow of people in and out of our buildings. These include:

• Only essential visitors, those who are providing direct care and support to our residents, are permitted to visit our locations in Ontario.
• Employees participate in weekly COVID-19 testing, on top of the daily screening protocols (temperature check, symptom monitoring, travel and potential exposure) before entering the workplace.
• Essential visitors providing care to our residents are invited to participate in our serial testing and must provide the date of their most recent test upon entry to the building.
• Anyone who has been to a ‘high alert’ community or has been in contact with someone who has been to a high alert area is restricted from visiting. At this time, we have identified Barrie as one of these locations.
• As of February 15, visitors and employees will be required to provide a negative COVID-19 test result within the last 14 days.

COVID-19 Community Report: Ontario as of February 4, 7:00pm

The following is an update related to outbreaks of COVID-19 at our Ontario communities.

Parkland on the Glen
We have received notification from Public Health that an employee has tested positive for COVID-19. We now have four active employee cases at Parkland on the Glen.

Some residents continue to isolate in their suites with full care and service support from our team members.

Parkland on Eglinton West
Since our last update, one new case has been identified. We now have four active cases of COVID-19: two residents, one employee and one third-party team member supporting our site.

As a precaution, all residents are isolating in their suites until further notice. Our team members are providing service and care support during this time.

Keeping our Communities Safe
In addition to physical distancing, masking, appropriate PPE, hand hygiene and active screening for symptoms, we have introduced increased measures that place stricter controls on the flow of people in and out of our buildings. These include:

• Only essential visitors, those who are providing direct care and support to our residents, are permitted to visit our locations in Ontario.
• Employees participate in weekly COVID-19 testing, on top of the daily screening protocols (temperature check, symptom monitoring, travel and potential exposure) before entering the workplace.
• Essential visitors providing care to our residents are invited to participate in our serial testing and must provide the date of their most recent test upon entry to the building.
• Anyone who has been to a ‘high alert’ community or has been in contact with someone who has been to a high alert area is restricted from visiting. At this time, we have identified Barrie as one of these locations.

COVID-19 Community Report: Ontario as of January 28, 1:00pm

The following is an update related to outbreaks of COVID-19 at our Ontario communities.

Parkland on the Glen
We have received notification from Public Health that two employees have tested positive for COVID-19.

Our community now has four active employee cases.

Some residents remain on isolation with full care and service support from our team members.

Parkland on Eglinton West
We have three active employee cases at Parkland on Eglinton West: two employees, and one essential caregiver who has been on-site providing support.

At the direction of Public Health, some residents were tested on January 23. All results have now been returned negative. Residents will be retested later this week.

As a precaution, all residents remain isolated in their suites until further notice. Our team members are providing full service and care support during this time.

Retesting
For both communities, we continue to work closely with Public Health and follow all direction to protect residents and team members.

When we receive a positive case, we work closely with Public Health and our own contact tracing team to determine when retesting will take place in both communities. Retesting is an important way we have been able to manage outbreaks as it helps us identify cases in people who are not experiencing symptoms. Both Parkland on the Glen and Parkland on Eglinton West participate in regular surveillance testing every two weeks for employees.

COVID-19 Community Report: Ontario as of January 22, 7:30pm

The following is an update related to outbreaks of COVID-19 at our Ontario communities.
Parkland on the Glen
We have received notification from Public Health that one of our employees has a positive diagnosis for COVID-19. Our community now has two active employee cases.

Some residents remain on isolation with full care and service support from our team.

Parkland on Eglinton West
We have received notification from Public Health that an employee has tested positive for COVID-19. We now have two active cases at Parkland on Eglinton West: one employee, and one essential caregiver who has been on-site providing support.

Some residents remain on isolation with full care and service support from our team.

Retesting
We are working with Public Health to determine when retesting will take place in both communities. We expect this will happen regularly. Retesting is an important way we have been able to manage outbreaks as it helps us identify cases in people who are not experiencing symptoms.

Our Parkland on the Glen and Parkland on Eglinton West teams are grateful for the support they have received from our residents and families. Together, we will get through this difficult time.

COVID-19 Update: Ontario as of January 18, 3:00pm:

Parkland on the Glen
We have been notified by Public Health that an employee has tested positive for COVID-19. Our community now has three active cases; two residents and one employee.

At the direction of Public Health, all residents continue to isolate in their suites with full service and care provided by our team.

Parkland on Eglinton West (REVISED as of Jan 18 at 6pm)

We currently have three active cases; one employee and two third-party agency employees who were on site providing support.

Retesting will continue for residents and employees at both locations at the direction of Public Health.
Vaccinations at our Ontario Communities
Last week, we marked an important milestone at our Ontario communities. Residents at Parkland on the Glen and Parkland on Eglinton West received their first dose of the Moderna vaccine. The first team members of Parkland on the Glen also received their first dose and Parkland on Eglinton West employees began receiving during the week of January 4.

We are grateful for the support of our residents, families and employees for their continued cooperation and patience. We appreciate the effort they are making to keep each other safe and protect our community.

COVID-19 Update: Ontario as of January 12, 6pm:

Parkland on the Glen
We have been informed by Public Health that one resident has tested positive for COVID-19. This brings the number of active cases at Parkland on the Glen to three; two residents and one employee (a third-party agency team member supporting Parkland on the Glen).

Most results from the latest resident testing have been returned and there have been no other positive cases reported. Employee retesting will take place on January 14.

At the direction of Public Health, all residents continue to isolate in their suites with full service and care provided by our team.

Parkland on Eglinton West
Our community continues to have two active employee cases of COVID-19. Results from resident testing that took place on January 9, have been returned with no additional cases reported. This is good news, but we continue to work closely with Public Health to arrange for resident retesting and to support residents who continue isolating in their suites. Re-testing for residents will take place again on January 13.

Vaccinations
This week, residents at Parkland on the Glen and Parkland on Eglinton West will become part of history as they participate in some of the first vaccination clinics for the Moderna vaccine. We are proud of our residents who are taking this important step to protect themselves and their community.

COVID-19 Update: Ontario as of January 8, 7:30p.m.:

Parkland on the Glen
We received notification from Public Health that a resident has tested positive for COVID-19. This brings our active cases to two; one resident and one employee (a third-party agency team member supporting Parkland on the Glen).

At the direction of Public Health, all residents are isolating in their suites with full service and care provided by our team.

We are working closely with Public Health to determine when retesting of employees and residents will take place.

Parkland on Eglinton West
One employee case was identified today. We now have two active employee cases.

In collaboration with Public Health, we have placed some residents on isolation and are providing service and care support. Testing of these residents is being scheduled.

We have communicated this news to residents, families and employees at both of these locations. We understand this is difficult news for everyone, but we must take all necessary steps to protect our community.

COVID-19 Update: Ontario as of January 4, 8:00p.m.:

Parkland on the Glen
The following is an update related to the COVID-19 outbreak at our Parkland on the Glen community.
We have been informed by Public Health of one new case of COVID-19: a third-party employee who has been on-site supporting the Parkland on the Glen team.

Currently, there are two active cases (1 employee, 1 third-party employee) of COVID-19 at Parkland on the Glen. All other previously reported cases are considered resolved.

At the direction of Public Health, some residents will be retested and are isolating in their suites with full service and care provided by our team. Employees will be retested Tuesday, January 5, 2021.

Parkland on Eglinton West
The following is an update related to a positive employee case that was reported last week and subsequent testing of some residents and employees.

We are pleased to report that all resident and employee testing has been returned negative. We have communicated this news to all residents and families at Parkland on Eglinton West.

At the direction of Public Health retesting for these residents and employees will take place this week. Re-testing is important. It is how we are able to identify positive cases for individuals with no symptoms and this can control further spread of the virus.

Some residents at Parkland on Eglinton West continue to isolate in their suites with support from team members.

For all residents who are required to isolate, team members are assigned to provide additional support to monitor their health and facilitate safe recreation activities, video or phone calls and window visits with family members.

We will continue to provide updates on the situation.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

For organizational updates and questions about our pandemic response:
Information line: 1-877-541-0835
Email: ipac@shannex.com

COVID-19 Update: Ontario as of December 30, 4:45p.m.

Parkland on the Glen
The following is an update related to the COVID-19 outbreak at our Parkland on the Glen community.
Today, we are sad to report that a resident who had previously tested positive for COVID-19, has passed away in hospital.

“We offer our sincerest condolences to the resident’s loved ones at this difficult time,”  said Lisa Tracz, General Manager at Parkland on the Glen. “It is never easy to lose a loved one, but during this pandemic with so many restrictions in place, it is especially difficult. Our thoughts are with the resident’s family at this time.”

Currently, there are two active cases (1 resident and 1 employee) of COVID-19 at Parkland on the Glen.

All other previously reported cases are considered resolved.

All tests results received so far from the last round of retesting for residents and employees have been returned negative. Public Health has not recommended any further retesting for residents at this time.

Employees will be retested next Tuesday, January 5, 2021 and they will resume biweekly surveillance testing going forward.

We appreciate the support of our employees who are working very hard during an incredibly challenging time and we are grateful for their dedication. We would also like to express our ongoing appreciation for the support and collaboration of our health care partners.

Parkland on Eglinton West
We have been notified by Pubic Health that one employee has tested positive for COVID-19 at Parkland on Eglinton West.

The management team is receiving support from our corporate COVID-19 Response Team, which includes our Infection Prevention and Control Specialist and Occupational Health, Safety and Wellness team members. Together, they will ensure all residents and team members are following proper precautions with their health and safety as our highest priority.

We have no other active cases of COVID-19 at Parkland on Eglinton West at this time.

We are committed to continuing to share regular updates from our Ontario communities.

COVID-19 Update: Ontario as of December 28, 12:30p.m.:

The following is an update related to our two Ontario communities.

Parkland on the Glen
**CORRECTION: On December 28 at 12:30 p.m. we inaccurately reported on the number of active cases at Parkland on the Glen. On December 28 there were three active cases (two residents and one employee). Fifteen resident and eight employee cases are considered resolved.** 

A person with COVID-19 is considered to have a resolved infection once they reach a point where their infection is no longer considered active. Once they are at the resolved stage, they are no longer contagious to others. The person may still have unresolved symptoms at this point but are no longer actively infected with the COVID-19 virus. A person who is considered resolved may still remain on isolation for a period of time as they continue to heal from their course of illness.
 

A case is typically considered resolved 10 days after a positive test result or 10 days after symptoms of COVID-19 start (whichever is longer). 
 

A person is considered to have an active case of COVID-19 once they have tested positive for the illness and have not passed the infectious stage. They may or may not have symptoms of COVID-19. 

The following is an update related to an outbreak of COVID-19 at our Parkland on the Glen community.
Currently, there is one active employee case. As of today, 17 resident cases are considered resolved and eight employee cases are resolved. At this time residents continue to isolate in their suites and their health status is being monitored. We are working with public health, our occupational health and safety team and our infection control specialist to determine when it will be safe to reduce restrictions in the building.

Most of the results from last week’s testing are in and all are negative; however, we are waiting for a few resident and employee tests. We are working with public health to determine when the next round of testing will take place. Retesting is an important part of our COVID-19 response as it helps identify cases of COVID-19 in residents or employees who are not experiencing symptoms.

Resident physical and mental health are an important aspect of overall wellness, especially during our COIVD-19 response. We have established wellness lounges in three distinct areas inside Parkland on the Glen for residents to maintain their health and wellbeing. Following specific infection control protocols, five residents can attend at a time for 30 minutes. The aim of the wellness lounge is to assist with the mental and physical impacts of isolation in a safe and effective manner through engaging in a variety of appropriate activities. Before attending, residents undergo screening, sanitize their hands before entering the lounge, wear their mask the entire time, and maintain a minimum of 6ft distance from others. Staff are assigned to manage each wellness lounge to ensure adherence to public health guidelines and after each session the lounge areas are fully disinfected.

We appreciate the dedication our employees have shown in implementing and adhering to strict infection control practices. We also appreciate the cooperation our residents and families have shown during this challenging time, and we are grateful for the guidance and support we have received from public health.

Parkland on Eglinton West
At this time, we do not have any cases of COVID-19 at the Parkland on Eglinton West campus.

COVID-19 Update: Ontario as of December 23, 1:30p.m.:

The following is an update related to our two Ontario communities.

Parkland on the Glen
The following is an update related to an outbreak of COVID-19 at our Parkland on the Glen community.
Currently, there are nine active cases (7 residents and two employees). As of today, ten resident cases are considered resolved and six employee cases are resolved. At this time residents continue to isolate in their suites. We will continue to share updates as we move forward.

The most recent round of retesting for all team members and residents concluded this week. Retesting is an important part of our COVID-19 response as it helps identify cases of COVID-19 in residents or employees who are not experiencing symptoms.

Resident physical and mental health are an important aspect of overall wellness, especially during our COIVD-19 response. Today we are introducing the concept of wellness lounges in three distinct areas inside Parkland on the Glen for residents to maintain their health and wellbeing. Following specific infection control protocols, five residents will attend at a time for 30 minutes. The aim of the wellness lounge is to assist with the mental and physical impacts of isolation in a safe and effective manner through engaging in a variety of appropriate activities. Residents will be required to undergo screening, sanitize their hands before entering the lounge, wear their mask the entire time, and maintain a minimum of 6ft distance from others. A staff member will be assigned to manage each wellness lounge to ensure adherence to public health guidelines and after each session the lounge areas will be fully disinfected.

Parkland on Eglinton West
At this time, we do not have any cases of COVID-19 at the Parkland on Eglinton West campus.

COVID-19 Update: Ontario as of December 21, 7:30p.m.:

The following is an update related to our two Ontario communities.

Parkland on the Glen
Currently, there is a total of 25 confirmed cases: 17 residents, eight employees.

The following is an update related to an outbreak of COVID-19 at our Parkland on the Glen community.

Currently, there is a total of 25 confirmed cases: 17 residents, eight employees.

Our most recent round of resident retesting took place this past Friday, December 18, and we are pleased to have all results of tests, and all were returned negative.

Employee retesting will take place tomorrow, December 22 and resident retesting will take place on Wednesday, December 23.

Retesting is an important part of our COVID-19 response as it helps identify cases of COVID-19 in residents or employees who are not experiencing symptoms.

Residents continue to isolate in their suites and we are focused on supporting their mental and physical health while we await recent testing.

We will continue to share updates as we move forward.

Parkland on Eglinton West
At this time, we do not have any cases of COVID-19 at the Parkland on Eglinton West campus. The previously reported employee case has now fully recovered.

COVID-19 Update: Ontario as of December 19, 12:30p.m.:

The following is an update related to our two Ontario communities.

Parkland on the Glen
Currently, there is a total of 23 confirmed cases: 15 residents, eight employees at Parkland on the Glen.
Two new resident cases and one new employee case have been identified as a result of retesting that took place earlier this week. Retesting is an important part of our COVID-19 response as it helps identify cases of COVID-19 in residents or employees who are not experiencing symptoms.

In collaboration with Public Health, we made the decision to re-test all residents yesterday.
All residents at this location remain isolating in their suites with full support from our team.

Parkland on Eglinton West
We currently have one positive employee case of COVID-19 at Parkland on Eglinton West, reported on December 6, 2020.

We are committed to continuing to share regular updates from our Ontario communities

COVID-19 Update: Ontario as of December 16, 6:00 p.m.:

The following is an update related to our two Ontario communities.

Parkland on the Glen
Currently, there is a total of 18 confirmed cases: 11 residents, seven employees at Parkland on the Glen.
All re-testing scheduled for this week has been completed. Residents were rested on Monday, December 14 and employee testing concluded today. We anticipate receiving results in the next two to three days. We will communicate any positive test results directly with residents and team members as soon as possible.

Retesting will occur regularly and is important. It identifies cases for individuals who have no symptoms and helps prevent further spread of the virus.

All residents at this location are isolating in their suites with full support from our team.

Parkland on Eglinton West
We currently have one positive employee case of COVID-19 at Parkland on Eglinton West, reported on December 6, 2020.

We are committed to continuing to share regular updates from our Ontario communities

Our COVID-19 Response
For all positive cases of COVID-19 in our communities, we work with Public Health to follow their direction and take all necessary steps including additional testing as required. Management teams at each community are also supported by our Infection Control Specialist and our Occupational Health team.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

For organizational updates and questions about our pandemic response:
Information line: 1-877-541-0835
Email: ipac@shannex.com

COVID-19 Update: Ontario as of December 14, 6:30 p.m.:

The following is an update related to our two Ontario communities.

Parkland on the Glen
Currently, there is a total of 18 confirmed cases: 11 residents, seven employees at Parkland on the Glen.
Today, all residents were re-tested and all employees are scheduled for tomorrow, Tuesday, December 15. We will communicate any positive test results directly with residents and team members as soon as possible.

Retesting will occur regularly and is important. It identifies cases for individuals who have no symptoms and helps prevent further spread of the virus.

All residents at this location are isolating in their suites with full support from our team. Our focus is on keeping our community members healthy and safe at this time.

Parkland on Eglinton West
We currently have one positive employee case of COVID-19 at Parkland on Eglinton West, reported on December 6, 2020.

We are committed to continuing to share regular updates from our Ontario communities

Our COVID-19 Response
For all positive cases of COVID-19 in our communities, we work with Public Health to follow their direction and take all necessary steps including additional testing as required. Management teams at each community are also supported by our Infection Control Specialist and our Occupational Health team.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

For organizational updates and questions about our pandemic response:
Information line: 1-877-541-0835
Email: ipac@shannex.com

COVID-19 Update: Ontario as of December 10, 7:00 p.m.:

The following is an update related to outbreaks of COVID-19 at our two Ontario communities.

Parkland on the Glen
Following initial cases reported earlier this week, a first round of testing was completed for all residents and team members of Parkland on Glen between Sunday, December 6 and Tuesday, December 8. As of today, nine residents and five employees have tested positive for COVID-19. We continue to receive results from Public Health and will report any positives cases to residents or employees as soon as they are received.

All residents at this location are isolating in their suites with full support from our team. Our focus is on keeping our community members healthy and safe at this time.

Parkland on Eglinton West
We currently have one positive employee case of COVID-19 at Parkland on Eglinton West, reported earlier this week.

We are committed to continuing to share regular updates from our Ontario communities

Our COVID-19 Response
For all positive cases of COVID-19 in our communities, we work with Public Health to follow their direction and take all necessary steps including additional testing as required. Management teams at each community are also supported by our Infection Control Specialist and our Occupational Health team.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

For organizational updates and questions about our pandemic response:
Information line: 1-877-541-0835
Email: ipac@shannex.com

COVID-19 Update: Ontario as of December 8, 3:00 p.m.:

The following is an update on our Ontario communities.

Parkland on the Glen

We currently have a total of two confirmed cases of COVID-19 at Parkland on the Glen. Since our last update, one resident has tested positive. One employee had previously tested positive.

All residents and employees at Parkland on the Glen are being tested. This testing took place yesterday and continues today. As we receive test results from Public Health, we will be communicating any positive results to residents, families and employees as soon as possible.

All residents at this location continue to isolate in their suites with full support from our team. Our focus is ensuring residents have what they need and are staying active, and we are helping with connections to their families and friends through video or phone calls.

Parkland on Eglinton West

We currently have one case of COVID-19 at Parkland on Eglinton West. Public Health notified us yesterday that an employee had tested positive.

For all positive cases of COVID-19 in our communities, we work closely with Public Health to follow their direction and take all necessary steps including additional testing as required. Management teams at each community are also supported by our Infection Control Specialist and our Occupational Health team.

We want to extend our sincere gratitude to our dedicated team members at both locations who work hard to care for residents.

We will continue to provide updates on our communities in Ontario.

COVID-19 Update: Ontario as of December 6, 9:30 a.m.:

We have been notified by Public Health that an employee at Parkland on the Glen, a retirement living residence in Mississauga, ON, has tested positive for COVID-19. Public Health is now involved and providing direction.

The management team is receiving support from our corporate COVID-19 Response Team, which includes our Infection Prevention and Control Specialist and Occupational Health, Safety and Wellness team members. Together, they will ensure all residents and team members are following proper precautions with their health and safety as our highest priority.

We have no other active cases of COVID-19 at Parkland on the Glen at this time. 

Our entire organization continues to be focused on supporting our communities though this difficult time. We have communicated this news to all employees and to all residents and families at this location and will continue to provide updates as more information is available.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

Each location also has its own regular community updates. Please contact that location directly to receive these updates or more information about any matter.

For organizational updates and questions about our pandemic response:
Information line: 1-877-541-0835
Email: ipac@shannex.com

COVID-19 Update– June 16, 2021 at 6:30pm: Harbourstone Enhanced Care

The following is an update for our Harbourstone Enhanced Care community, a long term care home located in Sydney, N.S.

We have had no additional positive test results and Public Health has determined that no further testing or action is required.

COVID-19 Update– May 27, 2021 at 6:30pm: Harbourstone Enhanced Care

The following is an update for our Harbourstone Enhanced Care community, a long term care home located in Sydney, N.S.

We have been notified by Public Health that a team member on our Spanish Bay neighbourhood has tested positive for COVID-19.

The employee is now isolating at home and being followed by Public Health and our occupational health and wellness team. At the direction of Public Health, residents and employees of Spanish Bay were tested and we are awaiting the results. At this time, Designated Support People (DSPs) are permitted to visit.

This case is not connected to the outbreak on our Irish Cove neighbourhood reported on May 19. We have had no additional positive cases reported for Irish Cove since our last update and all residents and employees were retested today.

Almost all Harbourstone residents and employees have been fully vaccinated and we continue to have comprehensive precautions in place that all employees must follow including active screening with temperature checks, the use of masks and other personal protective equipment, proper hand hygiene and physical distancing.

We will continue to provide updates on this situation.

COVID-19 Update– May 27, 2021 at 6:30pm: Parkstone Enhanced Care

The following is an update for our Parkstone Enhanced Care community, a long term care home located in Halifax, N.S.

All results from retesting of Princess Lane residents that took place on Tuesday, May 25 have been received and all they have been returned negative. Retesting will take place again this weekend.
These test results are welcome news for our community, but we know the virus and variant are active in Halifax and the surrounding areas. Fortunately, most of our residents and employees have received their vaccine and we continue to have comprehensive precautions in place that all employees must follow including active screening with temperature checks, the use of masks and other personal protective equipment, proper hand hygiene and physical distancing.

COVID-19 Update– May 27, 2021 at 6:30pm: Glasgow Hall

The following is an update for our Glasgow Hall community, a long term care home in Dartmouth, N.S.
We have had no additional positive test results since our last update. Public Health has determined that no further testing is required.

COVID-19 Update– May 25, 2021 at 5:30pm: Parkstone Enhanced Care

The following is an update for our Parkstone community, a long term care home located in Halifax, N.S.
We were notified by Public Health that an employee has tested positive for COVID-19. This person was not in a caregiver role. The employee followed all infection prevention and control measures while at work and are now being supported and followed by Public Health and our occupational health and wellness team.

At the direction of Public Health, residents of Princess Lane neighbourhood were tested, and their results have all been returned negative. Additional testing will take place this week.

Some employees who were identified as close contacts of the team member have been tested and their results have also been retuned negative. They continue to isolate at home with full support from our team.

Because this person had no contact with residents and most residents and employees at Parkstone are fully vaccinated, Public Health is not requiring residents who are fully immunized to isolate, and we can continue to welcome Designated Support People (DSPs) to Parkstone. 

In addition to the protection offered from vaccination, we have comprehensive precautions in place that all employees must follow including active screening with temperature checks, the use of masks and other personal protective equipment, proper hand hygiene and physical distancing.

COVID-19 Update– May 25, 2021 at 5:30pm: Harbourstone Enhanced Care

The following is an update for our Harbourstone Enhanced Care community, a long term care home located in Sydney, N.S.

We are pleased to report that re-testing for residents, team members and Designated Support People (DSPs) on Irish Cove went well on Sunday, May 23, and all results for residents have since been returned negative.  We are awaiting all other results at this time.

While this is good news, we are remaining vigilant and following all infection prevention and control measures.

We will continue to provide updates on this situation.
 

COVID-19 Update– May 20, 2021 at 7pm: Glasgow Hall

The following is an update for our Glasgow Hall community, a long term care home in Dartmouth, N.S.
We received notification from Public Health yesterday evening that an employee at Glasgow Hall tested positive for COVID-19.

All residents were re-tested today at the direction of Public Health and we are awaiting results. Employees at this location take part in weekly testing.

Glasgow residents and employees have had the opportunity to receive both their first and second dose of the COVID-19 vaccine and most residents and the majority of employees have been fully vaccinated.
We have communicated this news to all residents, families and team members and will share more information as it is available.

We will continue to provide updates on this situation.

COVID-19 Update– May 20, 2021 at 7pm: Outbreak at Harbourstone Enhanced Care

The following is an update related to an outbreak of COVID-19 at our Habourstone Enhanced Care community, a long term care home in Sydney, N.S.

We have received all results from Public Health for residents, employees and Designated Support People (DSPs) tested yesterday at Habourstone and all have been returned negative.

As a result of this news and in collaboration with Public Health, we can now adapt the restrictions put in place yesterday as we assessed the situation. We have been given permission for Irish Cove residents to come off isolation immediately and we can also welcome DSPs back into Irish Cove, beginning tomorrow.

We will continue to provide updates on this situation.

COVID-19 Update– May 19, 2021 at 3:45pm: Outbreak at Harbourstone Enhanced Care

We have been notified by Public Health that a member of a staffing agency who temporarily worked on the Irish Cove neighbourhood at Harbourstone Enhanced Care has tested positive for COVID-19. They are now being supported and followed by Public Health.

As a result of contact tracing, we tested one resident last night and their result has come back positive.
At the direction of Public Health all residents on Irish Cove have been placed on isolation precautions. Irish Cove residents and employees will be tested today.  

Harbourstone residents and employees have had the opportunity to receive both their first and second dose of the COVID-19 vaccine and almost everyone has been fully vaccinated. While these vaccinations are helpful in protecting our community, we still need to take all precautions to keep everyone safe.
We have communicated this news through phone calls and email to all residents, families and team members and will continue to share more information as it is available.

We will continue to provide updates on this situation.

COVID-19 Update – May 16 at 12:00pm: Lewis Hall and Kinross Hall

We have received all results from residents and employees who were re-tested on May 13. All results have been returned negative from Public Health. At this time, no further retesting is scheduled. 
 We would like to thank residents, team members and families for their continued support. 

COVID-19 Update – May 11 at 8pm: Lewis Hall and Kinross Hall

We are pleased to report we have received all test results for residents from testing on Sunday, May 9, and all are negative. We are waiting on a small number of results from employees tested, however, all received so far have also been negative. We continue to work closely with Public Health.

We are grateful for our dedicated team members, Public Health and other community partners who have been working alongside us.

We will continue to update on this situation.  

COVID-19 Update – May 8, 2:30pm: Lewis Hall and Kinross Hall

Below is an update for Parkland at the Lakes, a supportive living community in Dartmouth, N.S.

We have received all results from resident testing at Lewis Hall and Kinross Hall conducted earlier this week with all results being returned negative. There have been no additional positive test results for residents or employees at this time. Re-testing for these employees and residents is scheduled for tomorrow, May 9. Some residents at Lewis Hall and Kinross Hall remain on isolation on with care and service support from our team.

We appreciate that Mother’s Day weekend is a special time. Our team members are supporting residents with a special activity to celebrate and are helping to connect residents with their loved ones through telephone or virtual calls.

We are grateful for our dedicated team members and our community who are working alongside us to manage this outbreak.

We will continue to provide updates on this situation.

COVID-19 Update – May 5, 7:00 pm: Lewis Hall and Kinross Hall

We have been notified by Public Health that an employee who works at Lewis Hall, a supportive living community in Dartmouth, N.S., has tested positive for COVID-19. Based on contact tracing through public health and our occupational health and safety team, it has been determined that some resident and employee testing is required. Most of the testing has been completed.

We are working closely with Public Health and our team is receiving support from our Shannex COVID-19 Response Team, which includes our Infection Prevention and Control Specialist and Occupational Health, Safety and Wellness team members.

While we do not have results of the testing at this time, we have taken the proactive step to place some residents at Lewis Hall and Kinross Hall on isolation until we know more. This means, visitors and Designated Support People (DSPs) are not accepted at this time.

We have communicated this news to all residents, families and employees by phone call and email at each location and will continue to provide updates as more information is available.

We will continue to provide updates on this situation.

COVID-19 Update – May 5, 7:00 pm: Outbreak at Glasgow Hall

The following is an update related to an outbreak of COVID-19 at our Glasgow Hall community.
We are pleased to report that there have been no new positive cases reported as part of the COVID-19 outbreak at Glasgow Hall.  

Beginning tomorrow, we will begin to reduce some restrictions that have been in place since the beginning of the outbreak. This will allow residents to have some safe options to move about within the home.

At this time, there is no further testing required.

We would like to thank our Glasgow Hall residents and families for their support and encouragement over the past number of weeks. We are also grateful for our dedicated team who have been source of comfort and support for residents and for the collaboration of Public Health, the Department of Health and Wellness and our union partners. 

COVID-19 Update – April 28, 7pm.: Outbreak at Glasgow Hall

The following is an update related to an outbreak of COVID-19 at our Glasgow Hall community.
We are pleased to report that all results for testing of residents at Glasgow Hall that occurred on Monday, April 26, 2021 were returned negative by Public Health. These are the second consecutive test results with no new resident cases identified. Not all employee results from Monday’s testing have been returned. Since our last update there have been no additional cases.

Following direction from Public Health, residents and employees will be retested on Friday, April 30. In the meantime, we will continue to work closely with Public Health to ensure precautions are in place to protect our community.

Today, Designated Support People (DSPs) were welcomed back into our home. We have proceeded cautiously and worked closely with Public Health on our plan to welcome DSPs back.

We are grateful for our dedicated team members, Public Health and other community partners who have been working alongside us in response to this outbreak.

We will continue to update on this situation.   

COVID-19 Update– April 23, 8pm: Outbreak at Glasgow Hall

The following is an update related to an outbreak of COVID-19 at our Glasgow Hall community.
Yesterday, all residents and team members at Glasgow Hall were retested for COVID-19. We are pleased to report that all resident test results have been returned from Public Health negative. Not all employee results have been returned, but there have been no new employee cases reported.

At the direction of Public Health, retesting will take place again on April 27. Regular retesting is an important way we can identify positive cases in people who may be asymptomatic.

All infection prevention and control measures continue to be followed in our community. Residents continue to isolate in their suites and we are currently not accepting visitors or Designated Support People (DSP).

Residents and team members continue to demonstrate great resilience during this time and a source of support for each other. We would like to thank our partners at Public Health and the Department of Health and Wellness for their support.

We will continue to provide updates on this situation.

COVID-19 Update– April 21, 6pm: Outbreak at Glasgow Hall

The following is an update related to an outbreak of COVID-19 at our Glasgow Hall community.
We are pleased to report that we have been informed by Public Health that all results from Glasgow Hall resident testing have been processed and have all been returned negative. There have been no new employee cases reported.

At the direction of Public Health all residents and employees will be retested tomorrow, April 22. Retesting is an important way we are able to identify positive cases in people who may be asymptomatic.
Infection prevention and control precautions continue in our community. Residents are being supported as they continue to be isolate in their suites and visitors or Designated Support People (DSP) are not being accepted at this time. This will be reassessed daily in collaboration with Public Health.

As we continue to manage this outbreak, we want recognize our incredible residents for their resilience and positivity. They inspire us everyday.

We will continue to provide updates on this situation.

COVID-19 Update– April 20 21:00pm: Outbreak at Glasgow Hall

The following is an update related to an outbreak of COVID-19 at our Glasgow Hall community.
We have received most of the results for testing of residents that occurred this past weekend and there have been no positive resident cases at this time. In addition, there have been no new employee cases reported.

This is encouraging, but we must continue to take steps to keep everyone safe. At the direction of Public Health, all residents and employees will be re-tested on Thursday, April 22. Regular retesting is common in an outbreak situation and is an important way we are able to identify positive cases in people who may be asymptomatic.

We continue to work closely with Public Health to ensure precautions are in place to protect our community. Our home remains closed to visitors and Designated Support Persons, however, we are watching the situation closely and will revisit as the situation evolves.

We want to thank our teams for their commitment and dedication during this challenging time and express our appreciation for the support we have felt from family members and the greater community.

COVID-19 Update– April 18 1:30pm: Outbreak at Glasgow Hall

The following is an update related to an outbreak of COVID-19 at Glasgow Hall, a licensed long term care community in Dartmouth, N.S.

We have been notified by Public Health that one additional Glasgow Hall employee has tested positive for COVID-19. The employee is now isolating at home and being followed by Public Health and supported by our occupational health and wellness team.

Test results received for residents at Glasgow Hall so far have been returned negative but a number are still outstanding. This is good news at this time, but we are taking no chances. Residents will remain under isolation precautions and we will work with Public Health to determine if and when retesting will take place for residents and employees. At this time, our home remains closed to visitors, including designated caregivers, but this will be reassessed daily as the situation continues to evolve.

We are hopeful this situation helps people see that this virus is still in our communities and we must continue to follow public health guidelines and get vaccinated if eligible. We believe vaccination is a critical part of our ability to fight COVID-19 and we fully support and encourage vaccination for as many people as possible, including our team members.

With Public Health’s support, an onsite testing clinic will be in place at Glasgow Hall this afternoon for additional employee testing.

We would like to thank our residents, families and team members for their support. We are also grateful for the collaboration of Public Health, the Department of Health and our union partners.

We will continue to provide updates on this situation.

COVID-19 Update– April 17, 2021 at 2pm: Outbreak at Glasgow Hall

We have been notified by Public Health that an employee at Glasgow Hall, a licensed long term care community in Dartmouth, N.S., tested positive for COVID-19. Based on contact tracing through public health and our occupational health and safety team, it has been determined that residents and employees will be tested. This began yesterday and will continue today. Anyone with a positive test result will be notified immediately.

We are working closely with Public Health and our team is receiving support from our Shannex COVID-19 Response Team, which includes our Infection Prevention and Control Specialist and Occupational Health, Safety and Wellness team members.

While Glasgow Hall residents and employees have had an opportunity to receive both their first and second dose of the COVID-19 vaccine, we have taken the added precaution of placing all residents under isolation. This means, we are not accepting visitors at this time, however, we will be arranging safe visits for residents and their families through window visits and virtual calls. We are grateful that vaccines put us in a better position to protect our community, but we must still take every opportunity to ensure the health and wellness of everyone at Glasgow Hall.

This is difficult news for our Glasgow Hall community and we are focused on supporting everyone there as they manage this situation. We have communicated this news through phone calls and email to all residents, families and team members and will continue to share more information as it is available.

This web posting will be updated regularly.

COVID-19 Update – January 8, 2021 at 4 p.m.: Jamieson Hall

The following is an update related to an outbreak of COVID-19 at Jamieson Hall.

We are pleased to report that all resident testing at Jamieson Hall conducted earlier this week has been returned negative. One employee case was reported on December 24, 2020.

Retesting has not revealed any additional cases of COVID-19 in the past 14 days. As a result, Public Health has directed that residents are no longer required to isolate in their suites and visitors can return with precautions in place.

We are grateful to the residents and families at Jamieson Hall for their support and patience and to our team members who provide compassionate care and service in our community everyday. 

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

For organizational updates and questions about our pandemic response:
Information line: 1-877-541-0835
Email: ipac@shannex.com

COVID-19 Update – January 1, 10:45 a.m.: Jamieson Hall

The following is an update related to an outbreak of COVID-19 at Jamieson Hall.

We are pleased to report that all resident testing at Jamieson Hall conducted yesterday, has been returned negative. One employee case was reported on December 24, 2020.

This update has been provided to all residents and families at Jamieson Hall.

Some residents at Jamieson Hall will continue to isolate in their suites at the direction of Public Health. This was expected due to the incubation period for COVID-19. They will have support from team members to monitor their health and facilitate safe recreation activities, in-room exercises and connections with family members through video or phone calls. Visitors are not allowed at this time.

Retesting may be required, and we will work with Public Health to determine when this may take place.
We will continue to provide updates on the situation.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

For organizational updates and questions about our pandemic response:
Information line: 1-877-541-0835
Email: ipac@shannex.com

COVID-19 Update – December 26, 1 p.m.: Jamieson Hall

The following is an update related to the positive employee case we reported on Thursday and the subsequent testing of some residents and employees at Jamieson Hall.

We are pleased to report that all resident and employee testing conducted at Jamieson Hall on Wednesday and Thursday, has been returned negative. 

This update has been provided to all residents and families at Jamieson Hall. 

Our team is working closely with Public Health and taking all steps to protect our community. This includes retesting for some residents and employees at Jamieson Hall scheduled for December 31. Re-testing is important. It is how we are able to identify positive cases for individuals with no symptoms and this can control further spread of the virus.

At the direction of Public Health, some residents at Jamieson Hall continue to isolate in their suites with support from team members to monitor their health and facilitate safe recreation activities, video or phone calls and window visits with family members. Visitors are not allowed at this time. This is a difficult precaution during the holidays; however, the safety of those who live and work in our community is our first priority. 

We will continue to provide updates on the situation.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

For organizational updates and questions about our pandemic response: 
Information line: 1-877-541-0835
Email: ipac@shannex.com

COVID-19 Update – December 24: Employee positive case at Jamieson Hall, Parkland at the Lakes

We have been notified by Public Health that an employee at Jamieson Hall, an assisted living community in Dartmouth, N.S., has tested positive for COVID-19. Based on contact tracing through public health and our occupational health and safety team, it has been determined that some resident and employee testing is required. Most of the testing was completed last night and additional testing will take place this morning.

We are working closely with Public Health and our team is receiving support from our Shannex COVID-19 Response Team, which includes our Infection Prevention and Control Specialist and Occupational Health, Safety and Wellness team members.

While we do not have results of the testing at this time, we have taken the proactive step to place some residents at Jamieson Hall on isolation until we know more. This means, visitors are not allowed at this time. We did not make this decision lightly and are sorry we need to impose these measures during the holidays; however, the safety of those who live and work in our community is our first priority. We will be arranging safe visits for those residents on isolation at Jamieson Hall and their families through window visits and virtual calls.

We have communicated this news to all employees and to all residents and families at each location and will continue to provide updates as more information is available.

Our entire organization continues to be focused on supporting our communities though this difficult time.

For information about our pandemic response, please visit our COVID-19 Update page, call our information line or send us an email. Contact information is below.

For organizational updates and questions about our pandemic response:
 Information line: 1-877-541-0835
Email: ipac@shannex.com

As we continue our response to the fourth wave of COVID-19, we have updated our process for reporting cases of COVID-19 in our communities. We will continue to prioritize communication to residents, families and team members. They will be the first to hear about positive cases and we will provide regular updates as new information is available.

Updates are provided by calls, emails, our internal family communication platform and virtual meetings if needed. If any family member would like further information related to our regular updates, they are welcome to contact us directly.

General information about our response to COVID-19 can be found on Shannex.com and we respond to general questions via email at IPAC@shannex.com.

Media inquiries: Members of the media can contact us by emailing media@shannex.com.

Bring Your Kid To Work Day

On “Take Our Kids to Work” Day, Nia White, daughter of Parkland on the Glen’s Workforce Coordinator Kimone White, joined their team of Great People.

Each month, this Parkland community visits the South Common Community Centre. Nia was the surprise guest for the November visit and serenaded the Credit Valley Seniors Group with a rendition of O’ Canada. Her presence bridged generations and created a lasting memory.

Explore Parkland on the Glen

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