Welcome.
Whether you’re in New Brunswick or Nova Scotia, our dedicated team members will collaborate with you to address your individual needs, allowing you to maintain your routine, interests, and preferences.
Our compassionate and skilled interdisciplinary team is devoted to providing quality care and support, fostering an environment of trust and respect for each resident.
If you ever have questions or concerns, don’t hesitate to reach out to a team member.
Click on the links for the New Brunswick and Nova Scotia handbooks to discover more about the exceptional care and services we offer.
Safe Communities
Nothing is more important to us than ensuring the safety and well-being of residents and team members. Safety is one of our four guiding principles: We are compassionate, honest, professional and safe. It is also included in our mission, vision and values, and our strategic plan. If you have any questions about our resident safety practices, please speak to a member of your community’s management team. Our Resident Safety Plan for Licensed Long-Term Care Communities is available online, at the nursing station in each neighborhood of the home, or by asking one of our team members.
Infection Prevention and Control
Infection prevention and control is a shared responsibility of all members of our communities and is supported by several in-house experts, including an infection prevention and control specialist, certified by the Infection Prevention and Epidemiology Council of Canada, who oversees our infection control program. In addition, each home has a specially trained infection prevention and control representative, who manages the implementation of the program at the nursing home level. The majority of our communities have individual apartments with private bathrooms, which is an important part of infection control and helps reduce the risk of infection transmission. These single rooms allow residents to be easily isolated from others while having all the necessary comforts if they have symptoms of illness or if they are under investigation for infection. Click here for information on our response to COVID-19 and our current infection prevention and control practices.
Role of the resident and their family
Our Commitment to You
Your opinion and feedback as a resident of our home or as a family member is important. Your voice and ideas are at the heart of our decision-making process, at all levels of the organization, and the care and services we provide. Together, we will create a community where you will be proud to call home. We are committed to providing opportunities for you to meaningfully engage with our communities. Your input and participation help improve the safety, satisfaction and quality of the care and services we provide to you. It’s about living your best life.
Resident’s Rights
Each resident has the following rights:
- Actively participate in informed decision-making and work collaboratively as an important partner with the interdisciplinary team to achieve agreed-upon goals of care.
- Provide information and feedback on all services provided.
- Make a meaningful commitment to life at Shannex/ Parkland.
- Access all personal information regarding care and associated cost.
- Access organizational quality and safety information.
- Live in an environment free from verbal and physical abuse, bullying, harassment, and threats.
- Living in a safe environment.
- Communicate freely and express ideas for quality improvement.
- Enjoy your personal freedom.
Residents’ Voices
We are proud to share Parkstone residents Naomi Black, Elaine Hawkins and Barbara Cooper‘s honest and insightful story titled Residents’ Voices. The trio was known as “The Flamboyance,” a name inspired by a flamingo-themed gift from one of their daughters.
The piece was intended to be comical and something to help pass the time, but it quickly developed into an important message, dispelling many myths about life in long term care.
Become a Resident and Family Advisor
Shannex is committed to providing exceptional care and services that help seniors live well. It is important for us to hear the voices of our residents and their families. Our Resident and Family Advisory Boards play an important role in improving the care and services we provide in our long-term care facilities and in Parkland communities. The Board is made up of residents and their family members from Nova Scotia, New Brunswick and Ontario.
As a member, you will be actively contributing to helping your friends and family members live well as they age.
- You are a resident who is currently living in a Shannex nursing home or a Parkland retirement community; or
- You are a family member of a resident.
- You look at problems from a number of angles.
- You will be open and share your thoughts and opinions.
- You will respect the environment and others at all times.
- You want to make a positive contribution to the life of Shannex.
- You want to help us achieve our vision of Paving the Way to a Better Life.
Responsibilities
- Review and contribute to resident-centred policies and practices.
- Provide guidance to improve service excellence initiatives.
- Provide suggestions on engagement opportunities for residents and their families.
- Review marketing and promotional materials.
- Provide feedback on products and services.
- Contribute to the evolution of resident and family engagement throughout the organization.
We are looking for new members!
Billing Inquiries
As you may know, Canada Post is on strike, which is impacting the delivery of mail. This may cause a delay in you receiving your most recent monthly statements.
Residents or loved ones who did not receive their mailed statements are encouraged to register for email statements by contacting Accounts Receivable.
The following information must be provided to sign up:
- Power of attorney/Substitute decision maker name
- Current billing address
Should you wish to register for email statements or simply have a question about your statement, please contact us:
If you or your loved one lives in one of our retirement living communities, please email: ar_rlc@shannex.com
If you or your loved one lives in one of our licensed long term care communities, please email: ar_ltc@shannex.com
Liaison with residents and families
Giving you peace of mind is important to us. That’s why we have a Resident and Family Liaison Officer whose responsibility is to answer any questions, comments or concerns you may have. Katherine VanBuskirk is our Resident and Family Liaison. She is happy to provide you with support regarding anything related to care or services. She can be reached by phone at 902-406-8297 or by filling out the contact form here.
