One of the comments we hear over and over again from residents in our communities is that the people who work there feel like family and that our buildings feel like home. According to one couple, the first time they visited Parkland at the Lakes (PAL) “was like we were walking into our own home”.
Recently we met with 84-year-old Anna and 82-year-old Bob, who always seem to have a smile and a kind word for everyone, in their suite at PAL in Dartmouth. According to Bob,
“The biggest asset here is the staff. The staff are fantastic. We’re not treated like residents, we’re treated like brothers, sisters, uncles, aunts, grandparents, parents. There’s no such thing as a worker here. They help us.”
Anna was particularly impressed with the team when she and Bob were moving from one suite to another. It looked as though she would not be able to watch her “stories” for four days because of delays getting cable hooked up, but was pleasantly surprised when the Parkland team showed up to make sure that she didn’t miss a single day.
Truly Great Connections are a two-way street, and it’s clear that Bob and Anna are just as popular with the team as the team is with them. Thank you much for being such delightful members of our community!