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COVID-19 Road to Connection Planning

Our evolving response to COVID-19 has seen us put many measures in place that protect our communities and we received incredible support from residents and families through this challenging time. 

As communities see fewer cases of COVID-19, provincial governments have begun to share plans for lessening of restrictions. We are watching these developments very closely and paying particular attention to directives from public health bodies as we make our own plans. 

The actions we have taken to date and the actions we will take as we begin our Road to Connection are based on a number of guiding principles:

Health and well-being first: The comprehensive health and well-being of our residents and employees is of the utmost importance.  

Minimizing risk for residents and staff: We will adopt a strict interpretation of public health directives to protect the most vulnerable among us and our essential services employees. When directives or guidelines conflict with each other or our own, we go with the most stringent. When in doubt, we err on the side of caution. Nonetheless, we must balance the risk of transmission of COVID-19 with the risk of the cognitive, emotional and physical toll of pandemic restrictions on our residents.  

Evidence-based:  We recognize that evidence related to managing the spread of COVID-19 is evolving rapidly. As such, we rely on best available evidence from public health authorities, emerging research evidence, and experiential evidence from our 30-year history of providing care to residents in long term care and retirement living. 

Proactive and forward thinking: We strive to be ahead of the curve on decisions and planning that best serves our residents and employees.  

Phased Approach

In every region where we operate, our plan is to lessen restrictions in a phased approach that is consistent with our guiding principles.  The lessening of restrictions may change at any time. We will review these measures daily and make modifications and updates as necessary.

Decisions to change phase are made based on a combination of: 

  1. current jurisdictional Public Health directives; 
  2.  incidence of any confirmed resident or employee cases at site; and 
  3. change in incidence or prevalence of confirmed cases in the general public

We will share detailed information about how restrictions are being lessened in each community directly with residents and family members for that community. Please contact a member of the management team at your location to learn more.