Home > Our COVID-19 Response

Our COVID-19 Response

For more COVID-19 updates, scroll down to the Latest Updates section.

Click here for COVID-19 Vaccine Information

Following is important information about our response to COVID-19. It is updated regularly and if you are searching for information not found here, contact us. Details about how to connect with us and receive updates is included below.

  • Visiting: All our communities comply with Public Health directives for visiting. Please check with your location for information on the status of visits. Contact information for all our communities can be found here: can be found here.
  • Employee Screening Protocol Updated: All Shannex, Parkland and Faubourg team members participate in screening protocols before entering the workplace. These are consistent with directives issued by provincial public health bodies. This includes temperature checks of employees upon arrival for their scheduled shifts and employees are required to enter their location via a designated entry point.
  • Staying Active and Connected: We continue to encourage residents to stay active while also respecting physical distancing principles. Staying connected with loved ones is also very important, especially during uncertain times. All communities have programs in place to help families connect with loved ones through video calls, telephone calls, email, or deliveries.
  • Deliveries: As part of our evolving response, we monitor and control deliveries closely to ensure we are following best infection control practices and protecting residents and team members. For details about how to arrange a delivery at your location, please contact a member of the management team.
  • Dining: Dining rooms and meal service have been adapted if needed to ensure physical distancing standards that comply with public health directives.
  • Cleaning: Increased cleaning and disinfecting protocols continue.
  • Site Communications Updates: Each community is sending regular site communications updates to residents and families. If you are not currently receiving these messages, please contact your community directly to be added to their email distribution list.

Email: ipac@shannex.com 

Community Reports

Latest Updates

Information for Residents and Families

Community Locations

CLICK HERE to easily contact a specific Shannex, Parkland or Faubourg community.

Additional Resources

For reliable information about COVID-19, we recommend the following: