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FAQs for Residents and Families

At Shannex, our top priority is providing peace of mind to residents and families and a safe place to work for team members. In line with recommendations made by federal and provincial health experts related to COVID-19, we have now closed our communities to all visitors, with only limited exceptions. Our direction is based on information from the World Health Organization, Public Health Agency of Canada and provincial Public health bodies.

During these uncertain times, we want to reassure families that their loved ones are being served, supported and cared for in a safe environment. We are committed to keeping you well informed and prepared during this evolving situation. To make sure that residents, families, team members and volunteers are up to date on our processes, we have compiled the following list of frequently asked questions.

General information about COVID-19

Q: What is COVID-19 and how does it spread?

COVID-19, commonly called the Coronavirus, is a virus causing a variety of illnesses from the common cold to more severe respiratory complications. Symptoms may be mild, such as fever and coughing; or more serious for those who have weakened immune systems or underlying disease. The Public Health Agency of Canada currently states the risk of contracting COVID-19 is low for Canadians.

The virus is most often spread by close contact with someone exhibiting symptoms.

Q: Is there a vaccine for COVID-19?

Not yet. There is currently work being done to create a vaccine but this will not be available for some time. For now, treatment is focused on symptom management.

Q: How can I protect myself?

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Use the sneeze and your sleeve method, for coughing too.
  • Avoid contact with people who are sick
  • Practice “Social Distancing” which really means avoiding crowds of people and public spaces as much as possible. 

Q: What is self monitoring

Monitor if you have a fever, cough or other respiratory symptoms. If you develop any of these symptoms, please contact a member of the Health Services team at your home.

Q: What is self-quarantine

Self-quarantine is when you have no symptoms of illness but have been instructed to separate yourself from others (by Public Health or a health care provider), with the purpose of preventing the spread of the virus you may have encountered. If you develop symptoms while on self-quarantine, you will notify a member of the Health Services team and contact Public Health or 811. A member of the Health Services team will speak to you about more enhanced precautions called isolation.

Q: If I contract COVID-19, can I return home?

The decision regarding how and when an infected resident will return home will be made in collaboration with Public Health, physicians and our leadership team.

Q: I’m worried about getting sick. Where can I find more information?

If you’re feeling nervous about COVID-19, you’re not alone. Being concerned about this outbreak is normal. It is important to refer to reliable sources of information, especially when circumstances are changing quickly. In addition to the World Health Organization, the Public Health Agency of Canada and provincial public health bodies, we provide the following:

I have a loved one in a Shannex Long Term Care community

I have a loved one in a Parkland or Faubourg Community