About Long Term Care
There is nothing more important to us than the care that residents receive at every Shannex community.
We believe in Leading the Way to Better Living. Our organization is built on the commitment to place residents first, providing service excellence and respecting each resident, and each other, as individuals.
When you live in a Shannex long term care community, it is your home. As such, we believe you should have a say in the kind of foods we serve, guide the activities we plan and understand how we operate. This includes information about the standards we are required to adhere to through the Department of Social Development (DSD) in New Brunswick.
Accessing Long Term Care in New Brunswick
In New Brunswick, The Department of Social Development manages eligibility requirements and entry for all requests to enter long term care. Learn more about the process of entering a nursing home.
Read more about long term care, associated costs and regional contacts for New Brunswick in DSD’s pamphlet here.
Accreditation and Licensing
In addition to meeting required departmental standards, Shannex is committed to excellence in service and care. We fully appreciate there is always are ways to make things better. We are accredited through Accreditation Canada and have been voluntarily participating in this process since 1993. The accreditation process measures organizations against national standards of excellence in healthcare and helps ensure that we are always improving quality and following best practices.
Currently, all Shannex long term care communities are Accredited with Commendation. Our next accreditation cycle will take place in 2021.
Visit Accreditation Canada for more information.
Long Term Care Licensing Standards
In New Brunswick, long term care homes are licensed by the Department of Social Development.
Licensing visits take place at regular intervals at every home. These are processes in which Shannex cooperates fully. When the licensing visit report indicates areas to be addressed, we respond with corrective action plans that include timing for when the issue will be addressed.
At any time, if you have questions about our licensing reports, we are happy to speak with you.
New Brunswick Licensed Long Term Care Home Inspection Reports
In New Brunswick, each long-term care home participates in an annual inspection. There are more than 54 standards that must be adhered to.
The Department of Social Development has been posting licensing reports online for some time. Our sites review the results and discuss corrective action plans following each inspection and are happy to answer any questions as a result of these reports. View the reports.
Resident Safety and Health Information
At Shannex, the safety and protection of our residents are our main priority. We are committed to continuous improvement initiatives, and keeping our stakeholders informed along the way.
New Brunswick Adult Protection
Adult Protection is a branch of Social Development that operates under the Family Services Act to serve seniors and adults with disabilities who may be experiencing abuse or neglect. The Act considers physical, mental and sexual forms of abuse and neglect that is self-inflicted or caused by others. The Family Services Act and the Nursing Home Act require facility administrators and service providers to promptly report all allegations or instances of abuse. Residents and family members may also use this tool to report concerns to Social Development.
We are extremely supportive of this process. If you have questions, we would be happy to meet with you to discuss.
Reach more about Adult Protection here.
Resident and Family Engagement
As a resident or family member, you are our partner and a key stakeholder in our community. We recognize and value your input and feedback. Your voice and your ideas are central to our decision making and in the care and services we provide. By sharing ideas, fostering teamwork and including you at all levels of the organization – together we will create a community that you can be proud to call home.
Read more about our commitment to residents.
Resident and Family Councils
Each long term care community has its own separate Resident Council and Family Council. These groups are established by the management at their site, but are for the purpose of allowing residents and families to come together to discuss common concerns and opportunities for improvement in their homes. Resident and Family Councils are an important t part of every home and we are extremely grateful to those who actively collaborate with us in ensuing each community reflects the people who live there.
For more information about Resident and Family Councils at your Shannex long term care community, please contact a member of your Site Management team.
Resident and Family Advisory Committee
The idea to create a Resident and Family Advisory Committee was generated in late 2016 as a way to enhance efforts to meaningfully engage with residents and their families and provide opportunities for them to be more involved at a strategic level.
The first committee met in 2016 and included members with diverse backgrounds and lived experience at Shannex and Parkland communities. Their mandate is to advise the organization on resident care and service delivery matters in the best interest of all residents and families being served in Shannex, Parkland and Faubourg communities.
This year, the committee was divided into two separate groups: one for Nova Scotia and Ontario and second for New Brunswick. This allows each committee to focus on topics closer to home. The two committees remain connected and will meet annually.
For more information about how to participate, please contact a member of your home’s management team or the Resident and Family Liaison.
To learn more about the role of Residents and Families, click here.
Have a great story to share with us about care? Visit Great Connections to learn about our new program.
Resident and Family Liaison
The Resident and Family Liaison for Shannex, Parkland and Faubourg communities is available to speak with any resident or family member to answer questions, address concerns and connect residents and families with support related to any aspect of care or service.
Click here to learn more about how to connect with our Liaison.