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Keeping Residents Engaged

Information about recreation activities

We know these are challenging and uncertain times given visitor restrictions and group activity cancellation amid the COVID-19 pandemic. We want to reassure you that, while we no longer offer large group recreation activities, our recreation teams continue to work hard to ensure residents can enjoy individualized activities and programing to keep them active and engaged. 

Below is information for residents and family members to help stay connected and combat feelings of loneliness during these trying times.

Thank you for your ongoing support. We are in this together and our team of Great People are doing everything they can to ensure residents are safe and well.

Recreation update

  • We are in the process of increasing our recreation staff and extending hours and providing additional programming in evenings and weekends.
  • As we know exercise is important, we are encouraging residents to continue walking and exercising while adhering to social distancing principles.
  • For resident safety, there will be no sharing of equipment, or programing involving food to prevent the spread of infection.
  • At this time, external entertainers are not permitted in any of our communities.
  • Any recreation program is conducted in compliance with all principles of physical distancing which means small groups, appropriate space between participants and no touching.
  • Participating in group activities promotes community connectivity. We have adapted popular group activities as much as possible. For example, we are offering things such as “hallway bingo” and “hallway singsongs” which are led from the hallways. Residents can stay in their rooms while still enjoying these popular activities and following physical distancing protocols.
  • We will be making more activities available within resident suites. Our recreation teams have compiled resource packages for residents that include items such as adult colouring books, crossword puzzles, word-find games, etc. We encourage residents to take on a new hobby such as knitting or painting and our team members are happy to help facilitate this.

For family members

We know how challenging it is to be restricted from visiting your loved ones, however, there are other ways you can stay connected.

  • We encourage you to call your loved ones often, and our team members are happy to facilitate video calls to keep you connected.
  • Deliveries can be arranged. We are doing our best to limit deliveries. Long Term Care – Loved ones are welcome to drop off items for residents at (not inside) the front door. Please check with your community’s management team for more details. Retirement Living – Loved ones are welcome to drop off essential items only (groceries and pharmacy items) for residents at (not inside) the front door. The items must be double bagged.
  • Email messages can be printed and delivered by our team! You can send messages, videos and photos to our management team, who would be more than happy to pass it along.
  • Recreation teams are checking in with residents daily and are happy to pass along messages, love and warm wishes from residents and/or family members.

Visitor restrictions

At this time, in compliance with Public Health directives, we have processes in place to safely accommodate visits at all of our Shannex, Parkland and Faubourg communities in Nova Scotia, New Brunswick and Ontario. Please contact a member of the management team at your location for more details about how to schedule a visit with your loved one.ed. If they pass active screening, they must wear a mask at all times. 


As part of our evolving response, we monitor and control deliveries closely to ensure we are following best infection control practices and protecting residents and team members. For details about how to arrange a delivery at your location, please contact a member of the management team.

Dining Services  

Each community has adjusted its system for dining to ensure it adheres to the principles of physical distancing. Some measures that have been taken include expanding the size of the dining room, distancing people sitting at a same table and temporarily scheduling two times for meal service. We have also removed all condiments and seasonings from table tops, removed table linens so we can better sanitize surfaces and are using disposable napkins.

In retirement living communities, we have moved to a system of delivering meals to resident’s suites and closing dining room meal service. This was not an easy decision, but one we strongly believe will provide an extra layer of protection and ensure greater compliance with directives for physical distancing. With this adjustment, we are making some temporary changes to the menu and the selection process.

For safety, meals will be plated in the kitchen using disposable dishes and delivered using a delivery cart. Residents will be asked to place their tray into the hallway one hour after their meal is delivered. For residents on quarantine or isolation, meals will also be plated in the kitchen and we have a process in place to ensure delivery of meals is safely completed.

We know some residents will be disappointed we are using disposable dishes, but this is a necessary temporary measure and we will return to china dishes as soon as possible.


Hair salons and spas at all locations have been closed.

Residents leaving their community

Long term care: A resident may need to leave one of our licensed nursing homes for a health emergency. Residents are not permitted to leave the community for social visits. If a resident leaves the home for any reason other than a health emergency, they will not be permitted to return to the community until the homes reopen to visitors. We appreciate your support in taking all precautions necessary to protect the health and well being of our residents and team members.

Retirement Living: Residents can leave the building for a health emergency or an essential health-related appointment. Residents are also encouraged to continue to walk outside and get exercise and fresh air, while continuing to follow social distancing practices.

Residents are discouraged from leaving the campus for social visits, groceries/supplies and car rides. If groceries are needed, residents can purchase basic grocery items from the kitchen (milk, eggs, bread), or please advise your GM and we will make arrangements to assist you with this activity.

If a resident leaves the home for any reason other than what is related above, they will be asked to self-quarantine in their suite for 14 days.

If a resident is on self isolation or quarantine and chooses to leave the building, they will not be allowed back in the building for 14 days if quarantined for out of country travel, and 7 days if quarantined for respiratory symptoms. 

Residents are able to move through our care continuum as their care needs increase.

Resident flow between buildings (or Halls) on the same campus is not permitted. Please contact your General Manager if you find yourself in exceptional circumstances.

Laundry for Residents

Residents who would typically have soiled laundry picked up by family to be done should be done by the campus. 

Parkland or Faubourg tours

We are happy to help you experience our Parkland or Faubourg community but we will be doing so virtually. At this time, we are not conducting in-person tours of our retirement living buildings.

Admissions and move-ins

We continue to accept new residents at all of our communities but have advanced protocols in place to ensure that all activities follow our visitor restrictions and screening protocols.

Physical (social) distancing

Physical distancing measures are a way to help minimize COVID-19 transmission in the community. This means minimizing close contact with others during the peak of an outbreak. We are ensuring the principles of physical distancing are maintained while still considering the well-being of our residents. Some of our efforts include restricting all visitors to our communities, adapting our activities to small groups, to ensure appropriate space between participants and no touching, as well as adding meal service times and expanding dining rooms.

Urgent personal circumstance

We understand there may be times when it will be urgent for you to get something delivered to your loved one. Please contact us so we can help you with this. Anything critical you do for your loved one, let us know.