About Long Term Care
There is nothing more important to us than the care that residents receive at every Shannex community.
We believe in Leading the Way to Better Living. Our organization is built on the commitment to placing residents first, providing service excellence and respecting each resident, and each other, as individuals.
When you live in a Shannex long term care community, it is your home. As such, we believe you should have a say in the kind of foods we serve, guide the activities we plan and understand how we operate. We also believe in sharing information about the standards we are required to adhere to through the Department of Health and Wellness (DHW) in Nova Scotia
Accessing Long Term Care in Nova Scotia
The Nova Scotia Department of Health and Wellness manages the process for entering into long term care in the province. To apply for residency in a nursing home or a residential care facility, contact Continuing Care toll-free at 1-800-225-7225 to learn more about the application process, to arrange for a Care Coordinator to assess your care needs, and identify the best method of having your needs met.
The DHW has a quick fact sheet about entering long term care and associated costs here.
Accreditation and Licensing
In addition to meeting required departmental standards, Shannex is committed to excellence in service and care. We fully appreciate that there are always ways to make things better. We are accredited through Accreditation Canada and have been voluntarily participating in this process since 1993. The accreditation process measures organizations against national standards of excellence in healthcare and helps ensure that we are always improving quality and following best practices.
Currently, all Shannex long term care communities in both Nova Scotia and New Brunswick are Accredited with Commendation. Our next accreditation cycle will take place in 2021.
Visit Accreditation Canada for more information.
Nova Scotia Licensed Long Term Care Home Standards and Inspection Reports
In Nova Scotia, long term care homes are licensed by the Department of Health and Wellness.
In Nova Scotia, each long term care home participates in two yearly inspections, one announced and one unannounced, to ensure our adherence to more than 240 standards.
This is a process in which Shannex cooperates fully. When the licensing visit report indicates areas to be addressed, we respond with corrective action plans that include timing for when the issue will be addressed.
Our licensing reports are posted at each location and results are shared at regular Resident and Family Council meetings. This gives residents and families an opportunity to review the results, discuss corrective actions and answer any questions about these reports.
In June 2019, the Department of Health and Wellness began sharing licensing reporting with the public. Click here to View the reports online.
Resident Safety and Health Information
At Shannex, the safety and protection of our residents are our main priority. We are committed to a continuous improvement initiatives, including our Quality Improvement Plan (QIP), discussed in more detail below. In addition to our own processes, the Government of Nova Scotia has a reporting process called The Protection of Persons in Care Act (PPCA), which Shannex fully supports.
Nova Scotia Protection of Persons in Care Act
The Protection of Persons in Care Act (PPCA) is an external protective safeguard for residents in Nova Scotia’s long term care homes.
This Act requires long term care home administrators and service providers (including staff and volunteers) to promptly report all allegations or instances of abuse. Anyone can report abuse under the Act.
Under this Act, abuse may include physical, psychological, emotional, sexual, neglect, theft, or medication abuse.
We are extremely supportive of this important tool. The process is clearly explained for all licensed providers, but if you have questions, we would be happy to meet with you to discuss your concerns.
More information on PPCA click here.
Pressure Injury Information
Often, residents in long term care face unique and complex health circumstances. While pressure injuries are rare, seniors and people with illnesses that make it difficult to move regularly are at a higher risk. For this reason, Shannex has had a process in place for many years to track and monitor pressure injuries. In 2018, we introduced some enhancements to these processes through an organization-wide Quality Improvement Plan (QIP) in wound prevention and management. This QIP includes a number of activities that focus on supporting our team members and improving communication with residents and families.
Clinical teams at both the community and organizational levels have been hard at work on this QIP for many months and we are very pleased with the progress being made.
Below you will find links to information we have shared about our QIP focus areas, key accomplishments and ongoing efforts.
In March 2019, the Nova Scotia Department of Health and Wellness released a Wound Management Policy for Nursing Homes and Residential Care Facilities in the province. You can read this policy here. Under these new directives, all licensed nursing homes in Nova Scotia are required to submit wound care data at the end of each month. In Compliance with this policy, Shannex homes in the province began posting their data in April 2019. These policy directives have also been added to the Long-Term Care Program Requirements and are part of the bi-annual licensing inspections.
Resident and Family Engagement
As a resident or family member, you are our partner and a key stakeholder in our community. We recognize and value your input and feedback. Your voice and ideas are central to our decision-making in the care and services we provide. By sharing ideas, fostering teamwork and including you at all levels of the organization – together we will create a community that you can be proud to call home.
Read more about our commitment to residents.
Resident and Family Councils
Each long term care community has its own separate Resident Council and Family Council. These purpose of these groups, which are established by the management at their site, is to allow residents and families to come together to discuss shared concerns and opportunities for improvement in their homes. Resident and Family Councils are an important part of every home and we are extremely grateful to those who actively collaborate with us to ensure that each community reflects the people who live there.
For more information about Resident and Family Councils at your Shannex long term care community, please contact a member of your home’s Management team.
Resident and Family Advisory Committee
The idea to create a Resident and Family Advisory Committee was generated in late 2016 as a way to enhance efforts to meaningfully engage with residents and their families and provide opportunities for greater involvement at a strategic level.
The first committee met in 2016 and included members with diverse backgrounds and lived experience at Shannex and Parkland communities. Their mandate is to advise the organization on resident care and service delivery matters in the best interest of all residents and families being served in Shannex, Parkland and Faubourg communities.
This year, the committee was divided into two separate groups: one for Nova Scotia and Ontario and a second for New Brunswick. This allows each Committee to focus on topics closer to home. The two committees remain connected and will meet annually.
To learn more about the role of Residents and Families, click here.
For more information about how to participate, please contact a member of your home’s management team or the Resident and Family Liaison.
Have a great story to share with us about care? Visit Great Connections to learn about our new program.
Resident and Family Liaison
The Resident and Family Liaison for Shannex, Parkland and Faubourg communities is available to speak with any resident or family member to answer questions, address concerns and connect residents and families with support related to any aspect of care or service.
Click here to learn more about how to connect with our Liaison.