Every day, our team works hard to provide exceptional care to residents. It is inspiring to hear about how team members make a positive impact not just our resident’s lives but in those of their families as well. Thank you, Wentworth Court and every member of the Shannex family.
This is the story of Blanche Roper, as told by her children Doreen, Sharon, David and Pam.
Our mom lived in Wentworth Court at Harbourstone in Sydney for the last eighteen months of her life. From the very first moment mom moved there, we were reassured to see how well she was being cared for. What really impressed us, though, was seeing how much the staff also cared about her. Always professional, they showed their affection with gentle teasing and their delight that she was able to “give as good as she got.” It gave us such peace of mind to know that she was exactly where she needed to be in such capable, caring hands.
A few weeks ago, Mom suffered a rapid decline and it became obvious that we were going to have to say good-bye to her. During the last week of her life, we lived first-hand the type of exceptional care that the team at Wentworth Court provide. They were always mindful of her dignity and well-being, even as she slipped away and was non-responsive. The same care was extended to us whether it was the offer of tea and toast, contacting her minister, or providing extra blankets and pillows as we stayed overnight. Above all, they shared their experiences of working with her. We drew such tremendous comfort to hear that they really liked her, enjoyed her company, and respected who she was, especially her strength, sense of humour, and lovely, positive outlook on life.
The staff of Wentworth Court made an incredibly difficult experience easier for us. We are so grateful and want to commend them for their wonderful work.